Business Unit Manager Affinity at AON

What the day will look like

• Understanding the needs of the “high net worth” individual in respect of short-term insurance.
• Source partnerships and develop HNW new business opportunities in collaboration within Personal Lines, as well as Commercial & Specialty business units to achieve HNW new business targets in line with Aon strategy.
• Works with National Sales Call Center on achievements to ensure HNW sales targets are met.
• Ensure delivery on Aon United strategy through driving cross-sell and upsell opportunities.
• Management of a team of Private Brokers
• Ensuring excellent client service delivery within the team to maintain high client satisfaction levels and client retention.
• Setting and achievement of revenue growth budgets.
• Responsibility for resource planning of staff.
• Ongoing coaching and mentoring of consultants.
• Monthly call and renewal and desk audit with a view to monitoring the accuracy of work, the quality of advice and adherence to MOS, underwriting mandates and processes.
• Resolving client complaints and escalating as required.
• Resolving client queries raised by consultants and escalating where required.
• Ensuring all staff can provide expert and professional advice in respect of cover needs, policy conditions and exclusions.
• Developing relationships with Insurers
• Negotiating cover and rates with Insurers.
• Understanding and following the Aon Leadership Model and taking ownership of personal development.
• Maintaining personal and professional development.

How this opportunity is different

• What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

Skills and experience that will lead to success

Qualifications.

• FAIS Compliant.
• A minimum of Grade 12 Matric Certificate or equivalent.
• RE1.
• RE5 would be advantageous
• A relevant bachelor’s degree would be advantageous
• Registration as a Licentiate with the IISA
• Must be registered as a representative with the FSCA in terms of the FAIS Act.
• Comply with the applicable fit and proper as per the Financial Advisory and Intermediary Services Act.

Knowledge.

• Very good knowledge and understanding of all aspects of personal insurance.
• Knowledge and understanding of Insurance legislation.
• Advanced computer literacy with advanced experience in MS Word and Excel.
• Well-developed understanding and knowledge of the claims processes for personal lines.

Skills and Attributes.

• People management and motivation
• Advanced analytical technical and problem-solving skills.
• Well-developed interpersonal skills.
• Well-developed decision-making skills.
• Well-developed communication skills.
• Well-developed ability to work effectively in and with teams.
• Demonstrable ability to work with demanding clients.

Experience.

• A demonstrated ability in a similar role including personal lines underwriting and client service.
• Conduct meetings and make presentations (both verbal and written)
• Experience in new business development (Short Term Insurance)
• Proven experience as a team leader or manager (At least 4 years).