Butler at The Capital Hotels, Apartments & Resorts

Description:

• A Butler primarily serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel. He/She should be fully conversant with all services and facilities offered by the hotel and also about the local vicinity. Serves food courses and alcoholic beverages to guests, Also Provides a courteous, professional, efficient, flexible and personalized service at all times. Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.

Minimum Requirements:

• Matric
• 2 -3 Years Butler experience
• Cigar knowledge essential
• All round Beverage knowledge and pairing ability (Food and Beverage pairing)
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Ability to delegate effectively
• Meticulous with paperwork and admin
• Must have graduated from the Butler academy
• Must have prior hotel experience – front office knowledge would be beneficial
• Must have experience in the food and beverage department
• Must be fully proficient in English
• An additional language will be helpful but not mandatory
• Must have leadership qualities
• Must be fully competent in using a PC – emails, word, excel etc.
• Must have a driver’s license
• Housekeeping and maintenance knowledge would be advantageous.
• Exceptional Guest Services etiquette