Hot Jobs at The Capital Hotels, Apartments & Resorts

Description:

• A Butler primarily serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel. He/She should be fully conversant with all services and facilities offered by the hotel and also about the local vicinity. Serves food courses and alcoholic beverages to guests, Also Provides a courteous, professional, efficient, flexible and personalized service at all times. Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.

Minimum Requirements:

• Matric
• 2 -3 Years Butler experience
• Cigar knowledge essential
• All round Beverage knowledge and pairing ability (Food and Beverage pairing)
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Ability to delegate effectively
• Meticulous with paperwork and admin
• Must have graduated from the Butler academy
• Must have prior hotel experience – front office knowledge would be beneficial
• Must have experience in the food and beverage department
• Must be fully proficient in English
• An additional language will be helpful but not mandatory
• Must have leadership qualities
• Must be fully competent in using a PC – emails, word, excel etc.
• Must have a driver’s license
• Housekeeping and maintenance knowledge would be advantageous.
• Exceptional Guest Services etiquette

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Role Purpose:

• To design, implement and continuously improve structured restaurant training programmes that drive exceptional guest experiences, operational efficiency and revenue performance across all food and beverage outlets.

Key Responsibilities:

• Design, deliver and evaluate structured restaurant service training programmes
• Standardise and embed service excellence across all properties
• Train and coach teams on service standards across fine dining and casual dining environments
• Develop guest engagement techniques and service psychology skills
• Train teams on upselling and revenue enhancement techniques
• Ensure strong menu knowledge and product presentation standards
• Coach teams on complaint management and service recovery
• Ensure full alignment with company standard operating procedures and compliance requirements
• Conduct service audits and performance assessments
• Support new restaurant openings and service relaunches
• Work closely with operational leadership to identify training needs and performance gaps

Minimum Requirements:

• Qualified waiter with formal restaurant service training
• Proven restaurant operations experience of at least three to five years in a supervisory or management role
• Demonstrated training experience in hospitality with a clear track record of developing and mentoring staff
• Strong understanding of front of house and back of house operations
• Experience in designing, delivering and evaluating structured training programmes
• Solid knowledge of service standards, standard operating procedures and compliance requirements
• Excellent communication, facilitation and coaching skills
• Competencies and Attributes
• Strong attention to detail and professional presentation
• Confident leadership presence and credibility
• Commercial awareness with understanding of restaurant financial drivers
• Ability to influence, motivate and develop teams
• Genuine passion for service excellence
• Focused on measurable improvements in guest satisfaction and operational performance
   

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Description:

• The purpose of the position is to respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. The Reservationist will create and maintain reservation records - usually by date of arrival and alphabetical listing, preparing and sending letters of confirmation and promptly processing any cancellations and modifications.

Minimum Requirements:

• Matric
• Hospitality Diploma or equivalent
• Previous reservationist experience, of at least 2 to 3 years’ experience
• Knowledge and experience using an HMS system (Protel advantageous)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Written and verbal communication skills
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

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Description:

• The Barman is responsible for accurately mixing and serving alcoholic, non-alcoholic and coffee products to guests and service staff in a friendly, fast and efficient manner. The position is primarily concerned with two main functional activities:  front of house and stock.

Minimum Requirements:

• Matric
• 1 – 2 Year Barman experience
• Good all round bar skills including being able to make cocktails and specialised drinks
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Well versed in an HMS system (Protel advantageous)
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills