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  • Posted: Nov 15, 2021
    Deadline: Not specified
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  • KRIJKAMP DEN OUDE is een eigentijds accountants- en advieskantoor in Nijkerk en Soest. Als klant van ons ervaart u de deskundigheid van ons team: korte lijnen, pro-actief, innovatief en persoonlijk betrokken bij uw organisatie en uw persoonlijke omstandigheden. Om u optimaal te ondersteunen bestaan onze werkzaamheden uit een breed scala van activiteiten. ...
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    Call Center Agent

    Job Description

    • To effectively sell life assurance products telephonically
    • To use appropriate interpersonal styles and communication methods to gain acceptance of our products from prospects
    • To accurately identify needs by asking effective questions and listening attentively
    • Match benefits accordingly and demonstrate how a product satisfies the needs
    • Gain commitment to recommended action to handle objections and overcome them with ease
    • To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction
    • Action all customer requests and retain existing customer.
    • Achievement of SPA (Sales per agent) as communicated in the SLA
    • Achievement of talk time targets, conversion and first collection as laid down in the SLA
    • Adherence to the script to ensure that the quality levels as set down are achieved accordingly
    • Adherence to all related legislation within the financial services sector
    • Minimize sales cancellations by ensuring that the needs are identified accordingly and adherence to script
    • Ensure that all disclosures required by law are made known to the prospect prior to the sale being concluded

    Qualifications

    • Matric
    • Post Matric qualification
    • RE (added advantage)
    • Insurance Industry understanding
    • FAIS Accredited
    • Cold calling experience (preferred)
    • One year Call Centre experience in sales environment
    • Financial services experience preferable · 

    Method of Application

    Interested and qualified? Go to KDO on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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