Call Center Agent at KDO

Job Description

• To effectively sell life assurance products telephonically
• To use appropriate interpersonal styles and communication methods to gain acceptance of our products from prospects
• To accurately identify needs by asking effective questions and listening attentively
• Match benefits accordingly and demonstrate how a product satisfies the needs
• Gain commitment to recommended action to handle objections and overcome them with ease
• To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction
• Action all customer requests and retain existing customer.
• Achievement of SPA (Sales per agent) as communicated in the SLA
• Achievement of talk time targets, conversion and first collection as laid down in the SLA
• Adherence to the script to ensure that the quality levels as set down are achieved accordingly
• Adherence to all related legislation within the financial services sector
• Minimize sales cancellations by ensuring that the needs are identified accordingly and adherence to script
• Ensure that all disclosures required by law are made known to the prospect prior to the sale being concluded

Qualifications

• Matric
• Post Matric qualification
• RE (added advantage)
• Insurance Industry understanding
• FAIS Accredited
• Cold calling experience (preferred)
• One year Call Centre experience in sales environment
• Financial services experience preferable ·