Call Centre Agent (Customer Service - Mobile) - Mr Price Money at Mr Price Group

Job Description

• As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with billing, SIM card issues, and product-related concerns—resolving queries quickly and professionally.

Responsibilities

• Listen to customers' questions and concerns and provide workable solutions.
• Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
• Review customer mobile accounts and make changes, if necessary.
• Investigate and resolve account complaints and product issues.
• Deliver friendly, consistent, and high-quality service.
• Meet monthly targets.
• Follow company policies, procedures, and service standards.
• Collaborate respectfully with team members and other departments.

Qualifications
Requirements: 

• Matric certificate
• Working knowledge of Microsoft Office
• 1 year’s experience as a Customer Service Representative in a Telco environment. 
• Strong verbal and written communication and problem-solving skills
• Familiarity with WhatsApp for Business and webchat platforms
• Basic understanding of retail and Telco account servicing