Fresh Jobs at Mr Price Group

Job Description

• As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with billing, SIM card issues, and product-related concerns—resolving queries quickly and professionally.

Responsibilities

• Listen to customers' questions and concerns and provide workable solutions.
• Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
• Review customer mobile accounts and make changes, if necessary.
• Investigate and resolve account complaints and product issues.
• Deliver friendly, consistent, and high-quality service.
• Meet monthly targets.
• Follow company policies, procedures, and service standards.
• Collaborate respectfully with team members and other departments.

Qualifications
Requirements: 

• Matric certificate
• Working knowledge of Microsoft Office
• 1 year’s experience as a Customer Service Representative in a Telco environment. 
• Strong verbal and written communication and problem-solving skills
• Familiarity with WhatsApp for Business and webchat platforms
• Basic understanding of retail and Telco account servicing

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Job Description

• Do you dream of a career in retail Planning? We're looking for a passionate and eager Trainee Planners to join our team. This is your chance to embark on a structured training journey that will equip you with the skills and knowledge to become a successful Merchandise Planner. At the Mr Price Group, we like to see the potential in people, even when they're just starting out in their career for this reason we believe in Hiring for Attitude and Training for Skill.

Responsibilities

• Trainee's follow a bespoke structured programme. With support and guidance build key knowledge and skills that equip the role to develop category plans which demonstrate the ability to plan the right merchandise for the right stores at the right time as well as a strong understanding of all the financial measures around sales, stock & profit. 

Job Learning:

Apply learnt knowledge & skills by:

• Demonstrating an awareness of the factors influencing our performance in current trade and how to manage opportunities & risks accordingly.
• Demonstrating how to optimize stock in the light of the critical path & achievement of KPI's (Key Performance Indicators).
• Participate in building a product assortment informed by current trade, post-mortem, and the seasonal strategy.
• Demonstrating how to forecast a financial plan, and highlight variances for sales, orders, stock, and markdown planning going-forward.               

Current Trade:

• Extract & analyze financial KPI's & product performance against set plan by sub department season, category & sub category.
• Contribute towards compiling a draft report highlighting all issues that have impacted performance.
• Assist with re-forecasting financial plan iro sales, orders, stock, markdowns & concluding current trade action plan.
• Conduct regular competitive shops/store visits & as an outcome relay the findings & recommended action plan.

Building an Assortment:

• Participate in building the assortment plan in collaboration with the buying & location planning team.
• Maintain the assortment in the relevant system (APS).
• Extract & analyze reports on the assortment for the planner.                           

Order Placement & Product Allocation:

• Create all order lines for the season with your greater team ensuring accuracy in all detail inclusive of category & sub category detail, product attributes, size curve, cost prices, selling prices, and PMO.
• Follow up on order & resolve any potential problems with the planner.
• Assist the greater team with order raising and allocations are completed timeously according to calendar deadline requirements.

Qualifications
A completed Degree or Diploma in one of the following qualifications :

• Business Science
• Accounting
• Mathematics
• Statistics
• Economics
• Finance
• Strategic Management
• Supply Chain
• Experience in the Manufacturing Industry is advantageous.
• Mathematical , Negotiation & Presentation skills. 

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Job Description

• We are seeking a motivated and customer-focused Retentions Agent to join our dynamic team. The primary responsibility of this role is to retain existing policyholders acquired through telemarketing efforts by addressing their concerns, resolving issues, and promoting the value of our insurance products. This role plays a critical part in maintaining customer satisfaction and minimizing policy cancellations.

Responsibilities

• Handle inbound and outbound calls related to customer complaints, cancellation requests, and escalations with professionalism and empathy.
• Effectively communicate the benefits of insurance policies and utilize approved retention tools and techniques to persuade customers to maintain their coverage.
• Respond promptly to cancellation requests, investigate underlying concerns, and offer tailored solutions to retain the customer.
• Ensure all cancellation processes are completed within the required 30-day timeframe to avoid regulatory fines and penalties.
• Strive to resolve customer issues in a timely and satisfactory manner, contributing to overall customer loyalty and retention metrics.

Qualifications

• Matric (Grade 12) is essential.
• 1–2 years of experience in a customer retention role, preferably within the insurance or financial services industry.
• Certifications (Advantageous): RE5 Certification / FAIS Accreditation
• Familiarity with industry regulations including FSB Compliance, Code of Conduct, POPI Act, and the National Credit Act (NCA). 
• Multilingual capability 

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Job Description

• The Customer Experience Manager is responsible for leading the customer service strategy across the business, ensuring exceptional service delivery and a seamless customer experience. This includes managing contact centre operations, driving performance against KPIs, and overseeing processes related to fraud prevention, reporting, automation, and workforce management.

Responsibilities

• Lead and manage inbound contact centre operations to meet service level targets and customer satisfaction goals.
• Develop and maintain reporting frameworks to monitor performance and identify improvement opportunities.
• Continuously review and enhance operational processes to improve efficiency and service quality.
• Ensure budget compliance and resource availability to support service delivery.
• Implement strategies to improve productivity, profitability, and customer experience.
• Monitor call queues and ensure optimal workforce management.
• Resolve customer service issues and identify trends to inform strategic decisions.
• Communicate performance insights and updates to internal stakeholders and external partners.
• Collaborate with Marketing to align customer service with brand strategy.
• Ensure compliance with service policies, SLAs, and regulatory requirements (e.g., CPA, POPIA).
• Support recruitment, training, and development of a high-performing, engaged team.
• Partner with HR to manage performance and conduct issues effectively.
• Promote company values and foster a culture of continuous learning and improvement.

Qualifications

• Matric / Grade 12
• Diploma in a relevant field 
• Minimum of 5 years in a leadership role within a customer care call centre
• Proficient in Microsoft Office (Intermediate level)
• Experience with call centre systems, FreshDesk or ZenDesk (advantage) 

Knowledge & Competencies:

• Understanding of basic labour laws and disciplinary procedures
• Familiarity with financial and regulatory frameworks, including CPA, POPIA, and NCA
• Strong leadership, communication, and interpersonal skills.
• Proven ability in change management, strategic planning, and conflict resolution
• Experience in stakeholder management and workforce planning.
• Proficiency in analysing data, documenting processes, and driving operational excellence.

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Job Description
Supervisor,Mr Price Home, Sandown Crossing,Parklands:

• Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.

Responsibilities
Sales & Customer Experience Management:

• Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback, etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets 

Team Management:

• Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge)

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the general maintenance of the stockroom to meet housekeeping standards.

Risk Management:

• Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance to policies and procedures.                              

Qualifications

• Grade: 12 
• 1-2 Years' experience in retail. 
• 1-2 Years experience in a supervisory role 
• Sales & service management. 
• Computer literacy. 
• Communication skills. 
• Retail trade. 
• Brand, customer & product understanding.

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Job Description

• As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with account queries, online order issues, and product-related concerns - resolving queries quickly and professionally.

Responsibilities

• Listen to customers' questions and concerns and provide workable solutions.
• Respond to customer queries across multiple channels.
• Log and update customers’ accounts or online order information accurately.
• Investigate and resolve accounts or online queries quickly and professionally.
• Ensure all interactions meet company service standards by following company policies and procedures.
• Handle complaints and follow up to ensure resolution.
• Work within set timeframes and quality guidelines to meet monthly targets.
• Maintain a positive, respectful attitude with customers and colleagues.

Qualifications

• Grade 12 (Matric)
• Working knowledge of Microsoft Office
• 1 year of customer service call centre experience in an account management and e-commerce environment.
• Knowledge of customer service legislation (NCA, POPIA)
• Basic understanding of retail and account servicing. 

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Job Description

• You empower a team of Area Managers to drive efficient in-store operations and achieve peak profitability for the Mr Price Apparel division, setting new industry standards in retail excellence

Responsibilities

• Ensure sales forecasts are set, implemented, and achieved
• Manage agreed forecasted budgets for the region and manage controllable expenses to ensure that profits in the region are achieved
• Ensure that customers enjoy a great shopping experience through the delivery of optimal customer service while ensuring stores in the region deliver a consistent brand image
• Ensure that all independent store processes and standards are in place within the Region
• Obtain feedback from stores on customer views and store analysis to ensure buyers and planners receive relevant product and market feedback
• Coaching and developing Regional Risk Manager, Regional Leaders, and Independent store managers in the region as well as the Regional People Administrator, Regional Risk Co-coordinators, and the Regional Stock Coordinator
• Regular communication to the region on key performance indicators
• Focus on relevant control measures, identifying problems, and developing new ways to ensure cost efficiency and cost-saving opportunities
• Monitor regional stock and markdown performance within the region. Ensure that stock levels are balanced for the entire region to maximize business opportunities for each store
• Ensure that all stores in the region are operating with the optimum number of associates to maximize service whilst ensuring that productivity and cost efficiencies are obtained at all times through Dayforce

Qualifications

• An experienced operations/area manager with a successful track record of analytical thinking, commercial astuteness, and retail (preferably apparel) experience to challenge the status quo and identify new opportunities.
• A relevant tertiary qualification 
• Retail Management experience within a similar-sized retail apparel business
• Travel is required to the stores within your operation

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Job Description

• Support and guide the Buying and Sourcing teams through all stages of product development, from design through to manufacture. Conduct a range of technical, investigative and quality control work to ensure the end product performs to specifications.

Responsibilities
Quality Expertise

• Upskill and provide technical quality input to the respective merchants, suppliers and sourcing teams on garment construction, fabrication and design with the purpose of ensuring we deliver the required quality standard to our customers.                                        

Quality Assurance

• Conduct quality evaluations on fit and pre- production samples in terms of sizing, grading, fitting and testing, within the required timeframe and provide comments/ recommendations, in order to ensure that product is in line with required quality standards.  This involves analysing fabric performance (includes ad hoc testing for verification) and trims to ensure they are within the approved quality and appearance standards. 
• Compile & consolidate the sample tracker  and report monthly on any deviations. 
• Conduct wearer trials where required to properly assess fit, execution and product performance.                         

Management of Product Specifications

• Review performance of garment specs with updates and recommendations to specs to the buying fraternity based on market trends and competitors to ensure that our product fit and construction is in line with customer requirements. 
• Ensure grade rules are correctly and consistently applied in respective department. 
• Update and maintain the specification library.                

Product & Supplier Analysis

• Conduct in-depth analysis of suppliers and third party auditor performance in order to identify areas of weakness, risk or improvement in quality and/ or process. 
• Liaise and collaborate with international and local suppliers to resolve queries proactively in order to obtain the best quality products.

Store Audits & DC Returns

• Conduct audits within the store environment to ensure the upholding of product quality standards. 
• Assess customer returns at the DC in order to classify defects and take corrective action where poor quality is applicable.

Quality Control

• Investigate and liaise with the buying/ sourcing teams in order to make proactive decisions on any quality or fit issues that may result in reputational or financial loss or harm to the customer.
• Conduct factory visits and audits (ad hoc as required) to ensure quality compliance and quality standards of products both at in-line and final inspection. 
• Check third party audit reports to either approve or reject accordingly.    

Tariff Management

• Investigate and apply correct tariff code(s) to each product to provide insight into the import duty which will be imposed to give clarity when considering the profitability of a product.

Qualifications
Education

• Diploma or Degree in Clothing Technology and/or Production Management

Experience                   

• 3 - 5 Years

Specific Knowledge

• Microsoft Office (Excel & PowerPoint), Manufacturing and Production Processes, Garment and/or Footwear construction, Pattern Making; Fabric / Material composition, Communication Skills, Relationship management, Multi product expertise

Business Understanding

• Business Acumen, Quality process, Retail market understanding and knowledge

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Job Description

• An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.

Responsibilities

• Banking of money 
• Relieve store manager 
• Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security 
• Ensure compliance of all company procedures 
• Assist store manager in management of staff
• Ensure front end controls are in place 
• Oversee the cash office 
• Minimize stock loss Customer Service 
• Introduce sales initiatives to reach store targets

Qualifications

• Matric / Grade 12 (Mathematics an advantage) or NQF Level 4 
• Previous experience managing people 
• Previous experience managing a department 
• Previous clothing retail experience would be highly advantageous 
• Strong communication skills 
• Strong admin skills 
• Decision maker
• Organizational skills 
• Planning 
• Maintain productivity
• Leadership 
• Enthusiastic
• Ethical and great integrity 
• Honesty 
• Proactive 
• Self-motivated

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Job Description

• A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.

Responsibilities

• Promote sales. 
• Manage stock, and control expenses to meet business targets. 
• Achieve and/or exceed the required targets that are set out for the store. 
• Use store resources effectively to maintain the productivity of the store. 
• Encompass a thorough knowledge of stock and management of policies and procedures. 
• Act as the custodian of all company policies and procedures to ensure standards are met. 
• Assume accountability for the management and the training of all staff. 
• Maintaining the company culture by treating staff in a respectful and professional manner. 
• Ensure all interaction with customers results in an above-average customer service level. 
• Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards. 

Qualifications

• Matric / Grade 12, Mathematics an advantage 
• 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail  environment. 
• Excellent business English, both verbal and written