Call Centre Agent (Customer Service - E-commerce) Mr Price Money at Mr Price Group

Job Description

• As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with account queries, online order issues, and product-related concerns - resolving queries quickly and professionally.

Responsibilities

• Listen to customers' questions and concerns and provide workable solutions.
• Respond to customer queries across multiple channels.
• Log and update customers’ accounts or online order information accurately.
• Investigate and resolve accounts or online queries quickly and professionally.
• Ensure all interactions meet company service standards by following company policies and procedures.
• Handle complaints and follow up to ensure resolution.
• Work within set timeframes and quality guidelines to meet monthly targets.
• Maintain a positive, respectful attitude with customers and colleagues.

Qualifications

• Grade 12 (Matric)
• Working knowledge of Microsoft Office
• 1 year of customer service call centre experience in an account management and e-commerce environment.
• Knowledge of customer service legislation (NCA, POPIA)
• Basic understanding of retail and account servicing.