Call Centre Agent (Customer Service) Mr Price Money at Mr Price Group

Job Description

• In this role, you’ll be the person customers turn to when they need help—whether it’s a quick question about an online order or guidance with their account.  
• You’ll connect with them through phone, email, WhatsApp, or webchat, making sure every interaction feels supportive, friendly, and professional.

Responsibilities

• Chat with customers across different channels, listening carefully and responding with empathy.
• Keep customer details up to date so we can serve them better.
• Help resolve issues with online purchases and accounts, making the process smooth and stress-free.
• Handle complaints with patience and follow through until customers feel satisfied.
• Work efficiently within agreed timelines while keeping quality high.
• Keep learning and growing your knowledge so you can support customers even better.
• Bring positivity and respect to every conversation—with customers and teammates alike.
• Pay attention to detail and communicate clearly, even in busy or time-sensitive situations.

What’s in it for you

We believe that when you feel supported and valued, you can do your best work. Here’s how we take care of our team:

• Incentives: When you meet your goals, you’ll enjoy rewards that grow with your success.
• Learning & growth: We’ll invest in your development with training and opportunities to build your career.
• Team discounts: Enjoy special savings at all Mr Price Group stores—including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• Share in our success: After a year with us, you can join our share scheme and become a co-owner in the company’s future.
• A vibrant workplace: Be part of a dynamic, energetic team where every day brings something new.
• Wellness support: Stay healthy and happy with our wellness programs designed to care for you.
• Recognition & rewards: Your hard work won’t go unnoticed—we celebrate achievements and reward excellence.

Qualifications

• Grade 12 (Matric).
• At least 2 years’ experience in a call centre customer support role.
• Computer literacy and confidence using different systems.
• Knowledge of customer service legislation (NCA, POPIA).
• A basic understanding of retail processes.