Call Centre Agent at FNB South Africa

Are you someone who can:

• Address customer needs in order to meet or exceed customer expectations.
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
• Adhere to schedules to perform assigned work 
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Resolve customer dissatisfaction/complaints by taking ownership of the problem.
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
• Plan and schedule activities to improve service.
• Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
• Follow up with customers to ensure resolution of query by other stakeholders where relevant.
• Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
• Demonstrate teamwork as a valued team player.

You will be an ideal candidate if you:

• Have a minimum of a Matric/Grade 12
• Have an NQF 5 qualification that if FAIS accredited (non-negotiable)
• Have a minimum of 1 year experience in Call Centre / Customer Service within the Financial Services industry

End Date: November 28, 2025