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Innovation Group manages critical incidents in the car and home on behalf of the world's leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide thre...
About the job
Company Overview
Role Overview To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming calls from customers/ dealers regarding incidents/policy queries, sales; answer enquiries and questions, handle complaints, troubleshoot problems and provide information.
Key Responsibilities
Delight customers by providing professional and empathetic service
Participate in the creation of an environment that is conducive to performance
Participate in pro-active and corrective actions as required to ensure service delivery
Ensure that customers are confident that they are dealing with companies where the fair treatment of customers is central to the culture
Ensure that customers are given clear information and are kept appropriately informed before, during and after the call.
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