Call Centre Agent at Innovation Group South Africa

About the job

Company Overview

Role Overview To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming calls from customers/ dealers regarding incidents/policy queries, sales; answer enquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Responsibilities

• Delight customers by providing professional and empathetic service

• Participate in the creation of an environment that is conducive to performance

• Participate in pro-active and corrective actions as required to ensure service delivery

• Ensure that customers are confident that they are dealing with companies where the fair treatment of customers is central to the culture

• Ensure that customers are given clear information and are kept appropriately informed before, during and after the call.