Call Centre Agent at KPMG South Africa

The role is to assist with handling incoming or outgoing customer calls for the business and ensuring that customer queries are adequately answered to their satisfaction. The call centre agent will also be responsible for directing, transferring calls, and providing general customer service, customer contact and technical support.

Key responsibilities

• Receiving of all incoming and outgoing calls
• Accurately transferring of inbound and outbound calls to the correct Business units,
• Log internal service calls,
• Providing Business information to external and Internal Clients
• Keep abreast of staff movements and to understand different business structures in head office and regional offices
• Respond to clients/staff requests promptly and,
• Keep all communication with colleagues on an ongoing basis

Skills and attributes required for the role:

Skills

• Good communication skills
• Customer handling
• Telephone etiquette and the ability to respond professionally to clients on the telephone
• Interpersonal skills
• Teamwork and individual capabilities
• Active listening

Personal attributes

• Good attention to detail
• Positive attitude
• Flexibility to deal with diverse people
• Minimum requirements to apply for the role (including qualifications and experience):

Grade 12

• 1 – 2 years’ experience is a call centre role
• Computer Literacy
• Working knowledge of Microsoft Office