Call Centre Agents at Companies & Intellectual Property Commission

Key performance areas:     

• To receive and respond efficiently and effectively to inbound Customer calls;
• To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures                       
• To determine and resolve Customer service requests and queries on preferably first call resolution;
• To accurately capture all calls received as prescribed and provide Customer feedback
• To contribute to improvement of organizational performance standards

Requirements

Required Minimum education/training

• A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management

OR  

• A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
• A Call Centre certificate will be an added advantage

Required Minimum work experience:

• 1-2 years’ Call Centre experience