Call Centre Assistant at Pepkor Speciality

Qualifications    

• A Grade 12 certificate or equivalent is an essential requirement

Knowledge, Skills and Experience    

• Basic Computer Skills & Proficiency preferably previous exposure to Word, Excel & Outlook
• Communication skills (English) written and verbal
• Xhosa and/or any other African language verbal ability (advantageous)
• Excellent voice tone telephonically
• Attention to detail and accuracy
• Customer service orientation
• Calm & Friendly ambience
• Stress tolerance
• Ability to learn and adapt to changes quickly and efficiently
• Has a high energy level and is performance-driven and deadline-orientated
• Ability to remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances

Key Responsibilities    

• Resolve customer & store complaints via phone, email, mail, or social media
• Use telephones to reach out to customers & stores to verify or attain necessary information
• Basic administrative duties day to day
• Assist with placement of orders, refunds, or exchanges
• Work with Customer Services Supervisor to ensure proper customer service and store support are being delivered
• To file all relevant documentation accurately for easy retrieve electronically and manually
• To prepare information and data for reporting purposes as and when required

Inherent job requirements:

• Good administrative and organization skills
• Self – driven, confident and decisive.
• Task orientation
• Communication skills and problem solving
• Exemplary record in terms of timekeeping and reporting for work