Call Centre Operator - Ghana Campus Sales at IIE Rosebank College

Duties & Responsibilities:

Cold Calling

• View existing student databases and contact existing students for referrals.
• Contact parents of existing students and enquire about sibling's prospective enrolment at Rosebank College.
• Resurrect in-active students from database.
• Contact prospective students to market the brand.

Telephonic Consultations

• Make initial telephonic contact with prospective students.
• Introduce the brand.
• Invite them for telephonic interviews to discuss prospective career options.
• Set up telephonic consultations.
• Explain the purpose of the interview and the process.
• Acquire and capture student's details on the database.
• Present the Rosebank College philosophy.
• Ask career-specific questions to establish a course of interest.
• Discuss the course/s in detail.
• Check for understanding.
• Respond to the prospects’/ student's queries and concerns.
• Advise students/prospects regarding acceptance into Rosebank College
• Build rapport with the students during the interview process.
• Advise students of the application closing date.

Minimum Requirements:

Qualifications

• West African Senior Secondary Certificate
• Sales qualification - Ideal

Requirements:

• Native level fluency in Ghana language: Verbal skills essential
• Located in South Africa preferable
• Work Permit /Passport
• Excellent Computer literacy & technical skills

Experience

• Sales experience (1 Year)