Rosebank International (part of the ADvTECH Group) is a major private higher education provider in South Africa. It offers career-focused education with nationwide campuses and online departments. The institution regularly hires for academic, administrative, and student support roles
Duties & Responsibilities:
- Operating Procedures documentation; including query resolution.
- Data capturing and document management.
- Assist with administrative duties and set up of assessment cycles.
- Storeroom management and archiving
- Support management and the Academic team to ensure that deadlines are met student queries are resolved within agreed time frames.
- Support overall campus activities such as registration of students, orientation, open days, Internal and external audits.
Minimum requirements:
- Grade 12
- Diploma/Certification in Office Administration.
- 1-2 years of experience in administrative duties & client service experience.
- 1-2 years' experience within an Educational Institution required.
- MS Office proficient
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Duties & Responsibilities:
Client Liaison & Communication
- Manage student queries via IIE RC assist as an agent.
- Resolve or assist with queries or requests on IIE RC Assist.
- Sustain relationships with external service providers.
- Escalate queries / requests within the campus communication.
- protocol and ensure effective information sharing / referral.
- Capture and update student notes on SIS
Academic Admissions and Delivery
- Attend and assist in departmental meetings.
- Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
- Ensure admission criteria requirements are met
- Review Assessment Timetable in conjunction with Academic
- Operations Officers.
- Assist with physical exam scripts (courier and control for
- retrieval and marking)
Academic Administration
- Manages the administration of student data on SIS.
- Manages deadlines for completion of data / spreadsheets for reports.
- Documents academic query / request processes and outcomes.
- Compiles graduation lists in conjunction with Academic Operations Officers.
- Assist campus management and National with graduation.
- Reviews assessment timetables in conjunction with Academic Operations Officer.
- Allocate Lecturers and students to respective groups.
- Assist with student and lecturer’s orientation.
- Assist with student letters
- Assist the team during all Internal and external audits
- Complete all operational administration duties / tasks as delegated by Managers.
- Managed specific tasks as delegated by the manager
Compliance – policy implementation
- Report deviations via academic query to the management.
- Give input on the annual policy review process.
Minimum Requirements:
- Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
- Experience: Administration and customer services experience 2-3 Year(s)
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Key Performance Area:
Student Registration/administration and Student records
- Planning and oversight of the Registration Process;
- Ensure that contracts are complete and correct, and all relevant sections signed;
- Billing of all students;
- Create and maintain all student files;
- Ensure that all relevant supporting documents are in the files;
- Ensure all hard copy documents are uploaded on SAM;
- Maintain and control a proper filing/archiving system;
- Capture and register students on SAM;
Admission Requirements
- Responsible to ensure compliancy with the relevant IIE Policies;.
- Liaise with Central Support Office (CSO) on all Admission Queries;
- International Student Applications – Study Permits, etc.;
- SAQA or Equivalence Documents;
Systems administration
- Responsible for up to date, accurate maintenance and capturing of student data on SAM in respect of registration details;
- Processing all change of details and change of subject/Modules forms and associated confirmation letters;
- Working co-operatively with the academic assistants and in support of T&L team with the respect to all details pertaining to changes needed on timetables and registers.
Assessment and processes
- Manage & oversee the entire assessment (formative assignments & tests, summative & special exams & moderation process
Graduation process
- Ensure all relevant documentation are on the system to be processes by the Central Academic Team in order to graduate students.
- Ensure all academic and admission requirements are fulfilled in order to graduate students.
- Assist in planning of the graduation ceremony and administration around the ceremony.
Person Description
Education:
- Degree in Administration/ other related (NQF7)
Work Experience:
- 3 Years Administration experience within a Tertiary or Educational Institution
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Duties & Responsibilities:
Cold Calling
- View existing student databases and contact existing students for referrals.
- Contact parents of existing students and enquire about sibling's prospective enrolment at Rosebank College.
- Resurrect in-active students from database.
- Contact prospective students to market the brand.
Telephonic Consultations
- Make initial telephonic contact with prospective students.
- Introduce the brand.
- Invite them for telephonic interviews to discuss prospective career options.
- Set up telephonic consultations.
- Explain the purpose of the interview and the process.
- Acquire and capture student's details on the database.
- Present the Rosebank College philosophy.
- Ask career-specific questions to establish a course of interest.
- Discuss the course/s in detail.
- Check for understanding.
- Respond to the prospects’/ student's queries and concerns.
- Advise students/prospects regarding acceptance into Rosebank College
- Build rapport with the students during the interview process.
- Advise students of the application closing date.
Minimum Requirements:
Qualifications
- West African Senior Secondary Certificate
- Sales qualification - Ideal
Requirements:
- Native level fluency in Ghana language: Verbal skills essential
- Located in South Africa preferable
- Work Permit /Passport
- Excellent Computer literacy & technical skills
Experience
- Sales experience (1 Year)
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Duties & Responsibilities:
- Develop a three-year strategic plan for the campus in conjunction with the RC Manco team (Sales, Marketing, Finance, IT, HR, and Graduate Placement)
- Assist and guide in setting goals for the relevant campus departments.
- Clearly communicate strategic goals to all campus staff
- Communicate brand values, strategies, and objectives to all campus staff.
- Participate in new business development and identification of opportunities relating to the campus.
- Provide the overall direction and management of Rosebank College campus.
- Provide leadership for the campus in line with the Rosebank College values.
- Responsible for all aspects of performance management of staff and contractors.
- Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support.
- Responsible for managing discipline in the workplace in line with company policies.
- Responsible for recruitment of students in line with annual targets set for the campus.
- Provides a plan to guide sales teams to achieve goals based on historical records.
- Monitors academic performance and takes necessary steps to ensure pass rates remain high e.g., workshops, extra classes etc.
- Ensure that all departments are functioning i.e., class attendance (students and lecturers).
- Takes full responsibility for the financial resources within area of accountability, which includes contribution to annual budget planning process and compiles annual budget and management of approved campus budget.
- Manages and maintains internal and external relations to ensure that problem areas are resolved timeously.
- Attends monthly meetings with the student council to manage and maintain student affairs.
- Develop and implement an annual Operational Plan regarding the maintenance functioning within the premises i.e., building, security, cleaning, and air conditioning to ensure alignment with brand image.
- Responsible for successful implementation of approved project plans.
- Responsible for Service Level Agreements with all service providers and/or contractors.
- Develops Facilities Management policies and procedures.
Minimum Requirements:
- Master’s degree in business management or Master’s degree in business administration.
- Post Graduate Certificate in Education or equivalent would be ideal.
- 5 to 10 years’ experience of managing a campus.
- 3-5 Year(s) Business experience; including financial management, budgeting etc.
- 3 Year(s) experience in staff management.
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Duties and Responsibilities:
- Run E-mailer campaign .
- Provide graduates with the job requirements and overview of the prospective employers.
- Obtain job descriptions and company specifications for entry level positions.
- Match graduate CV’s from database to job descriptions and company specifications.
- Present candidates where possible during sit-down session with prospective employer.
- Ask and confirm that CV’s meet the expectations of the prospective employer.
- Arrange interviews with shortlisted graduates.
- Follow up with graduate and ensure he/she is fully prepared for first day at the office.
- Follow up with graduate at the end of his/her first day and first week at the office.
- Follow up with employer at end of graduate’s first day.
- Follow up with employer after two to four weeks after employment.
- Update database with complete details; including Graduate’s new position, title and salary details.
- Company’s feedback on overall impression of candidates presented
- Generate statistical data and reports as required for reporting.
- To assist the department in the placements of RC graduates.
- Prepare graduates who will be put forward for possible vacancies by the department.
- Process graduate curriculum Vitae’s submitted to the department to the requirements set by the department.
- Write reports on workshops, placements, graduate success etc. for publication by Communications Department or as per the instruction of your manager.
- Assist manager with the planning and implementation of events; i.e. exhibitions, job shadowing, learner ships, internships, voluntary work experience etc., which promotes the services offered by the department.
- Schedule graduates for Graduate Work Readiness coaching sessions.
- Arrange logistics for workshops which includes booking of a meeting room, arranging equipment required and catering.
Minimum Requirements:
- Matric (Grade 12)
- Relevant 3-year Diploma or Degree in Sales, Marketing, Human Resources or Related Qualification
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Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
Qualifications –
- Honours degree, Bachelor’s degree or Advanced Diploma in Information Systems/ Computer Science/ IT Management/ Computing/ Computer and Information Sciences
- Post Graduate Diploma in Higher Education or Equivalent
Experience –
- 1 to 3 years of industryspecific experience in area of specialisation
- 1 to 3 years lecturing experience.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- Teaching Learning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
Modules to lecture
- Open-Source Coding (JAVA/Kotlin)
- Mobile Scripting (React-Native, Java script)
- Android Studio
- Web Development (HTML, CSS and PHP)
- Programming
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Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
Qualifications –
- Honours degree, Bachelor’s degree or Advanced Diploma in Networking/ Computer Science/ IT Management/ Computing/ Computer and Information Sciences
- Post Graduate Diploma in Higher Education or Equivalent
Experience –
- 1 to 3 years of industryspecific experience in area of specialisation
- 1 to 3 years lecturing experience.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- TeachingLearning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
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Key Performance Area:
Academic Support
- Academic Development and Performance Monitoring
Teaching & Learning Delivery
- Direct academic student engagement
- Continuous student support and development
- Teaching and learning in and out of the classroom
- Contributes to programme improvements (content and assessments)
Programme Coordination
- Accountable for coordination of students on-boarding
- Coordination of a programme and curriculum review
- Participate in material and assessment development
- Coordination of students’ admissions into programmes
- Coordination of student consultations
- Programme ownership and responsibility
Academic Management and Leadership
- Campus academic performance
- On boarding of all academic and student support staff
- Academic and student support integration
- Campus Timetables
- Creation and promotion of academic culture on campus
Management of resources
- Responsible for recruitment and management of
- Full Time Lecturers
- Independent Contractors
Education
- Bachelor Honours in Business Management or Entrepreneurship
- Post Graduate Diploma in Higher Education would be advantageous.
- Master's degree would be an add advantage
Work Experience:
- 3 - 5 years Higher Education Teaching experience
- 5yrs Industry Experience
- 3 - 5 Coordination of teaching and learning activities
- An understanding of the current South African Higher Education regulatory framework and its impact on higher education and private colleges
go to method of application »
Key Performance Area:
Academic Support
- Academic Development and Performance Monitoring
Teaching & Learning Delivery
- Direct academic student engagement
- Continuous student support and development
- Teaching and learning in and out of the classroom
- Contributes to programme improvements (content and assessments)
Programme Coordination
- Accountable for coordination of students on-boarding
- Coordination of a programme and curriculum review
- Participate in material and assessment development
- Coordination of students’ admissions into programmes
- Coordination of student consultations
- Programme ownership and responsibility
Academic Management and Leadership
- Campus academic performance
- On boarding of all academic and student support staff
- Academic and student support integration
- Campus Timetables
- Creation and promotion of academic culture on campus
Management of resources
- Responsible for recruitment and management of
- Full Time Lecturers
- Independent Contractors
Education
- Bachelor Honours in Business Management or Entrepreneurship
- Post Graduate Diploma in Higher Education would be advantageous.
- Master's degree would be an add advantage
Work Experience:
- 3 - 5 years Higher Education Teaching experience
- 5yrs Industry Experience
- 3 - 5 Coordination of teaching and learning activities
- An understanding of the current South African Higher Education regulatory framework and its impact on higher education and private colleges
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Duties & Responsibilities:
Service Desk Support
- Deal with escalated tickets and queries
- Resolve high level incidents
- Report on issues and trends experienced
- Document new findings on service desk
Infrastructure Support
- Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up-time requirements and ensure that systems are running optimally
- Install new servers when required
- Coordinate the deployment of systems and infrastructure within the campus
- Diagnose and troubleshoot where applicable and escalate to necessary internal or external parties
- Fulfill appropriate access requirements for new users
- Interact and liaise with vendors or service providers for support and troubleshooting, where necessary
- Monitor IT security systems and conduct periodic tests and checks to ensure that everything is in order
Software and Hardware Support
- Diagnose and troubleshoot hardware and software issues that are escalated from ICT Support
- Maintain campus software licences and ensure that campus equipment is licensed correctly
- Apply critical and security updates to servers and workstations.
ICT Project Support
- Arrange and facilitate training for new technologies to campus staff
- Build IT venues as per special projects and campus requirements
- Implement and deploy vulnerabilities as per Group AIT requests
People Management
- Driving a high-performance culture by taking accountability for an effective and well-articulated performance management process
- Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary
- Providing strategic guidance in the implementation of human resources policies, procedures and practices
- Lead the department by managing appointments, promotions, and industrial relations issues in conjunction with the Human Resources Support Service Unit
- Builds a robust, effective leadership pipeline, succession, and capacity.
Minimum Requirements:
Qualifications
Minimum
- NQF Level 5 Qualification – Higher Certificate in Information Technology
- ITIL Foundations Certificate
- Industry qualification – e.g. MCSE Advantageous
Advantageous
- NQF Level 6 Qualification – Diploma in Information Technology
Experience
Minimum
- 2 years ICT Support / Service Desk Agent experience or similar
Advantageous
- 1 year Experience in an educational institution
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Duties & Responsibilities:
- Observing and evaluating the student teachers’ performance during student teaching experiences in appropriate classroom settings.
- Providing feedback essential to the student teachers regarding the content of observation and evaluation.
- Ensuring and assisting the student teachers to reflect on their performance, identifying both strengths and areas of needed improvement regarding teaching /learning objectives, goals, strategies/approaches.
- Recommending and/or teaching methods or alternatives for improving deficient areas in relation to the student teachers’ performance.
- Providing oral and written feedback to student teachers after each formal observation
- Helping student teachers deal with problems they may be experiencing.
- Providing honest and candid evaluations of student teachers’ progress.
Minimum Requirements:
- B.Ed. Honour’s degree or Postgraduate Diploma in Education (at NQF level 8)
- The undergraduate qualification or postgraduate qualification must include a focus on Foundation Phase and/or Early Childhood Teaching.
- A minimum of 3 years of teaching experience in the Foundation Phase is required.
go to method of application »
Duties & Responsibilities:
- Observing and evaluating the student teachers’ performance during student teaching experiences in appropriate classroom settings.
- Providing feedback essential to the student teachers regarding the content of observation and evaluation.
- Ensuring and assisting the student teachers to reflect on their performance, identifying both strengths and areas of needed improvement regarding teaching /learning objectives, goals, strategies/approaches.
- Recommending and/or teaching methods or alternatives for improving deficient areas in relation to the student teachers’ performance.
- Providing oral and written feedback to student teachers after each formal observation
- Helping student teachers deal with problems they may be experiencing.
- Providing honest and candid evaluations of student teachers’ progress.
Minimum Requirements:
- B.Ed. Honour’s degree or Postgraduate Diploma in Education (at NQF level 8)
- The undergraduate qualification or postgraduate qualification must include a focus on intermediate Phase.
- A minimum of 3 years of teaching experience in the intermediate Phase is required.
go to method of application »
Duties & Responsibilities:
- Observing and evaluating the student teachers’ performance during student teaching experiences in appropriate classroom settings.
- Providing feedback essential to the student teachers regarding the content of observation and evaluation.
- Ensuring and assisting the student teachers to reflect on their performance, identifying both strengths and areas of needed improvement regarding teaching /learning objectives, goals, strategies/approaches.
- Recommending and/or teaching methods or alternatives for improving deficient areas in relation to the student teachers’ performance.
- Providing oral and written feedback to student teachers after each formal observation
- Helping student teachers deal with problems they may be experiencing.
- Providing honest and candid evaluations of student teachers’ progress.
Minimum Requirements:
- B.Ed. Honour’s degree or Postgraduate Diploma in Education (at NQF level 8)
- The undergraduate qualification or postgraduate qualification must include a focus on Foundation Phase and/or Early Childhood Teaching.
- A minimum of 3 years of teaching experience in the Foundation Phase is required.
Method of Application
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