Careers at The South African Revenue Service (SARS)

Job Purpose

• To formulate strategy, policy, and procedures for Talent Acquisition to attract and retain skills, ensuring practice integration and operational implementation through the achievement of Recruitment objectives. To drive delivery of candidate and hiring manager experiences according to the SARS Talent Acquisition policies and

Functional Requirements

• End‑to‑End Recruitment Delivery
• Strategic & Proactive Talent Sourcing
• Stakeholder & Hiring Manager Partnership
• Candidate Experience & Employer Brand
• Recruitment Data, Reporting & Insights
• Continuous Improvement & Best Practice

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Human Resources, Industrial Psychology or similar AND 8-10 years’ Talent Acquisition experience in a corporate / Banking or agency environment, of which 3-4 years is at an operational talent acquisition specialist level.

OR

• Senior Certificate (NQF 4) AND 15 years’ Talent Acquisition experience in a corporate / banking or agency environment, of which 3-4 years is at an operational talent acquisition specialist level.

Job Outputs:

Process

• Provide Talent Acquisition expertise and advice to business and key stakeholders.
• Manage the provision of Recruitment services to Business and to ensure compliance with HR and Recruitment and Selection policies and procedures in direct support of achievement of organizational objectives.
• Manage full life cycle recruiting process for assigned Roles.
• Develop new or creative recruitment solutions, to ensure SARS hires the best possible talent.
• Monitor and maintain EE audits to ensure that standards and targets in support of the organisational EE Targets are achieved.
• Identify and utilize relevant multiple channels to attract and source candidates for the various Business Units.
• Ensure proactive talent acquisition and retention, for current and future needs.
• Conduct sourcing strategy meetings with Hiring Managers for assigned roles and provide advice and guidance on the best suited methodology to ensure the most qualified candidates are identified.
• Headhunting and Talent Mapping of the industry to pipeline resources for area of responsibility.
• Enhance the candidate journey by fully utilising and maintaining the applicant tracking system.
• Mining of data from various sourcing channels for current and future needs.
• Design, track, and report on talent acquisition key metrics to measure and evaluate effectiveness of the Recruitment processes to ensure continuous improvement.
• To ensure onboarding of new staff is smooth and effective.
• Enhance the Employer Brand for talent attraction and retention.

Reporting:

• Daily update of Master report.
• Close Recruitment process and ensure Records are loaded

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation

Client

• Provide authoritative, specialist expertise and advice to internal and external stakeholders.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.

Behavioural competencies

• Problem Solving and Analysis
• Honesty and Integrity
• Trust
• Respect
• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Attention to Detail
• Building Sustainability
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Recruitment and Selection
• Knowledge of HR Policies & Procedures
• Business Acumen
• Decisiveness
• Problem Analysis and Judgement
• Effective Business Communication
• Human Resource Consulting
• Functional Policies and Procedures
• Reporting
• Efficiency improvement
   

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Job Purpose

• To assist and coordinate risk mitigation activities in order to achieve business objectives.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Taxation, Risk Management/Accounting/Auditing and, or a related qualification AND 5 -7 years’ experience in a Tax & Risk Management environment, of which 2 - 3 years at a knowledge worker level.

Alternative #

• Senior Certificate (NQF 4) AND 10 years related experience within a Tax & Risk Management environment , of which 2 - 3 years at a knowledge worker level.

Minimum Functional Requirements

• Pre Lim Investigations: 2-3 years' experience in an Accounting/Auditing/Taxation/Investigation or Policing environment.
• Ability to identify, analyse, and interpret non-compliance across multiple tax types.
• Skilled in profiling high-complex, full-scope cases for enforcement and identifying tax evasion schemes
• Diagnose symptoms, causes, and effects to resolve emerging problems
• Microsoft skills (Proficient in) i.e. Excel, Word, PowerPoint, etc.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
• Identify and assess the level of non-compliance across all/multiple tax types.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Identify tax evasion schemes and potential risk and recommend legal interventions.
• Identify, analyse and interpret non-compliance to profile high complex full scope cases for enforcement.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements because of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Profiling of relevant identified parties to detect non-compliance and related risks.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Review of TCC-FIA and Emigration applications above R 10 million and make recommendations.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural Competencies

• Accountability
• Analytical thinking
• Attention to detail
• Commitment to Continuous Learning 
• Conceptual Ability 
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis 
• Respect
• Trust

Technical Competencies

• Business Knowledge
• Data Collection and Analysis    
• Efficiency Improvement
• Functional Policies and Procedures
• Reporting
• Risk Identification
• Risk Knowledge
   

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Job Purpose

• To conduct advanced audits of high complexity, with the aim of influencing compliance through raising accurate assessments in line with relevant legislation. Provide technical support to other auditors on matters of various complexity levels. Utilises advanced tax, corporate and other legislative knowledge and experience to identify tax gaps, avoidance and evasion schemes, and suggests potential solutions to minimise tax risks. Identifies initiatives and changes to required legislation to impact compliance levels.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor’s degree / Advanced Diploma (NQF 7) Minimum Experience: 8 years' experience in an audit environment. Minimum Functional Requirements: Applicable professional registration at either of the following professional bodies: South African Institute of Chartered Accountants (SAICA) South African Institute of Taxation (SAIT) Chartered Financial Analyst (CFA) Association of Chartered Certified Accountants (ACCA) South African Institute of Professional Accountants (SAIPA) Association of Certified Fraud Examiners (ACFE) Legal Practice Council (LPC)

Job Outputs:

Process

• Analyse a wide spectrum of highly complex transactions across multiple tax types and / or entities and / or groups of related entities and / or areas of specialisation which may be based locally or internationally with the aim of understanding the tax implications and determine compliance with relevant legislation.
• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Analyse highly complex data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc. This may relate to specific areas of specialisation.
• Conduct audits using newly identified systems / tools of digital information, methodology and other advanced technology identified to address highly complex advanced audit risks. This may include eCommerce transactions and other digital risks.
• Continuous engagement with Litigation and Dispute management to address issues relating to the interpretation of relevant legislation. Engagement with Legal counsel may be required for highly complex specialised matters. The auditor may be required to testify in a civil court on matters of a highly complex nature.
• Continuous engagements with Debt Management aimed at optimal collection on liabilities raised through the audit. Conduct a detailed financial and cash flow analysis to support the recommendations provided. Engage the taxpayer regarding the collection of debt at the finalisation stage of the audit. Engagement with Legal counsel may be required for highly complex specialised matters.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Coordinate and provide technical support to ensure the finalisation of disputes and complaints. Analyse information of a complex nature provided at dispute stage and taxpayer complaints logged across the linked / related entities / groups of entities and / or specialised projects.
• Coordinate and support the efficient progress of the audit of linked / related entities / groups of entities being audited utilising approved systems.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Identify and escalate serious tax offences for potential criminal investigation, provide a detailed analysis of the facts together with the applicable tax legislation. Engagement with the National Prosecuting Authority may be required for highly complex specialised matters. The auditor may be required to testify in a criminal court.
• Identify changes required to legislation, with relevant stakeholders and policy owners to close compliance loopholes.
• Identify information required to mitigate audit risks of an advanced and highly complex nature and engage taxpayers / tax practitioners / experts / third parties both locally and internationally for additional relevant information and clarification.
• Identify new and additional highly complex risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Prepare and issue detailed, high level relevant communication / reports as required to internal and external stakeholders. Ensure that communication is coordinated and aligned between related audits on tax types, entity levels or areas of specialisation.
• Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant Committee. Highlight treatment of audits of similar nature to the relevant Committee to ensure consistent treatment. i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
• Prepare system notes of progress and outcomes as required and maintain during the audit process, e.g. Service Manager, TeamMate. Review system notes of auditors involved in the audit of the linked and / or related entities and / or groups of entities.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
• Provide guidance / technical support to other Auditors on highly complex matters / areas of specialisation. This may involve conducting research, training and development, and coaching support during an audit or dispute process.
• Provide input to draft policies and procedures to the product areas e.g., different Tax Types product areas, Process Design and Engineering, etc.
• Provide inputs and guidance to Account Maintenance on remittance of penalty and interest requests.
• Raise accurate assessments on SARS systems in relation to relevant legislation and ensure that assessments raised on linked / related entities / groups of entities / specialised projects are aligned from a tax perspective.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Research to identify highly complex tax risks that may not have been addressed effectively through audit or other interventions. These risks will be referred to Case Selection which may lead to the identification of new audit focus areas e.g. industry, tax specific risks, specialised projects, etc.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
• Plan, conduct and support highly complex advanced audits/ projects to ensure compliance with relevant Acts / Regulations / Policies / Standard Operating Procedures (SOPs).

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Drive for Results
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Persuasion Ability
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Audit Methodology
• Business Knowledge
• Compliance Inspection
• Business Writing Skills
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• Information management
• Governance, Ethics and Values
• Planning and Organising
• Reporting
• Tax Knowledge
   

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Job Purpose

• The primary purpose of the Senior Test Analyst is to analyse project specification documentation and to utilize the results thereof to create a set of testing capital to be used for the testing of a software system and its related processes. In addition, project team resource management and coordination activities in delivering testing outcomes form part of this job in accordance with the SARS standards.  

Education and Experience

Minimum Qualification & Experience Required 

• Bachelor's Degree / Advanced Diploma (NQF 7) in a Computer Science / IT / Information Systems / Engineering AND 5 years' experience in a testing environment and must have completed, certified training in Software Testing Techniques (e.g. ITSEB or ISTQB Fundamental). 

#ALTERNATIVE 

• Senior Certificate (NQF 4) AND must have completed, certified training in Software Testing Techniques (e.g. ITSEB or ISTQB Fundamental) and minimum of 10 years’ experience in software testing environment.

Minimum Functional Requirements

• Software testing - Have a working knowledge of the following applications: MS Word, MS Excel, MS PowerPoint and MS Project. Must have an in-depth knowledge of HP Quality Centre. 

Job Outputs:

Process

• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Actively coordinate testing resources and Testing process activities and milestones across the Testing lifecycle.
• Ensure Testing resources execute Test cases and manage daily priorities and workload allocation according to priorities and skills base involved with project.
• Reporting – qualitative and quantitative on project progress across multiple dimensions to ensure successful delivery of project and management visibility.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• To have the ability to interact effectively with members of the team involved with the project or maintenance testing effort.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
• Contribute on execution of assigned tasks, roles and deliverables to project resources involved as and when required.
• Ongoing collaboration and relationship building with various stakeholders and executives from various operational domains of the organisation to enable project delivery.

Behavioural competencies

• Accountability
• Adaptability
• Analytical Thinking  
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning   
• Conceptual Ability
• Customer Service  
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis 
• Respect
• Trust

Technical competencies

• Business Acumen  
• Business Knowledge 
• Computer Literacy 
• Effective Business Communication  
• Efficiency improvement  
• Execute, Implement & Follow Through
• Functional Analysis and UAT
• Functional Policies and Procedures
• Plan and Conduct Meetings
• Problem Analysis and Judgement  
• Reporting
• Schedule Adherence
• Standard operating procedure compliance  
• System Thinking 
• Testing Software       

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Job Purpose

• To facilitate the adoption of new leading edge ‘Game Changer’ concepts in support of the SARS enterprise strategy. This is achieved through research and benchmarking, participating in open collaboration networks, identifying and conceptualising innovation solution designs, the incubation of concepts (e.g., prototyping, piloting, etc.) and implementation of solution designs.
• The outcomes are utilised to define product features, develop their implementation roadmaps in the SARS business architecture and business solutions landscape, and ensure that the designs support the achievement of sustainable business results, including the provision of design and implementation support and conducting stakeholder engagement

Education and Experience

Minimum Qualification & Experience Required

• Honours / Postgraduate Diploma (NQF 8) in Industrial Engineering; Computer Science and Min. 10-12 years' experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Alternative#

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Industrial Engineering or Computer Science and 15 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Job Outputs:

Process

• Innovation
• Collaborate with local and international owners, partners and stakeholders
• Conduct local and international research and benchmarking
• Develop, socialise and publish fore-sighting reports
• Draft idea elevator pitches
• Understand business problem using data driven approach
• Design Innovation Solutions
• Draft Innovation Business Cases
• Build, test and demonstrate prototypes
• Manage prototype governance
• Track solution benefits
• Solutioning
• Build relationships with Business, Product and Segment Owners
• Build stakeholder and partner networks
• Assess the strategic landscape
• Draft or facilitate the drafting of modernisation and solution strategies (5-10-year horizon)
• Socialise modernisation and solution strategies
• Analyse and understand problems
• Collaborate on the detailed designs
• Draft Business Cases
• Participate in the development and testing cycle
• Track solution benefits

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations &discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability
• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial.

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Honesty and Integrity
• Fairness and Transparency
• Accountability
• Problem Solving and Analysis
• Conceptual thinking
• Influencing others
• Driving Excellence
• Leveraging diversity
• Accurate understanding
• Building sustainability

Technical competencies

• Strategic Planning
• Tax Knowledge
• Effective Business Communication
• Problem analysis and judgement
• Planning management and measurement
• Decisiveness
• Business acumen
• Functional Policies and Procedures

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Job Purpose

• To assist and coordinate risk mitigation activities in order to achieve business objectives. To conduct and analyse the tax compliance behaviour, across multiple tax types, with the view to informing the recommendation for In-depth integrated cases, of high complexity, for Enforcement interventions, during the detailed Risk Profiling stage of the Case Selection process.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in Taxation/Finance/Accounting/Auditing and, or a related qualification AND 5 -7 years’ experience in a Tax & Auditing environment, of which 2 - 3 years at a knowledge worker level.

Alternative #

• Senior Certificate (NQF 4) AND 10 years related experience within a Tax & Auditing environment, of which 2 - 3 years at a knowledge worker level.

Minimum Functional Requirements

• Auditing: 5-7 years' experience in an Accounting/Auditing/Taxation or similar environment.
• Ability to identify, analyse, and interpret non-compliance across multiple tax types.
• Skilled in profiling high-complex cases for enforcement and identifying tax evasion schemes
• Application of a structured, enterprise wide, risk-based approach for the identification, collection, analysis and interpretation of relevant internal and external information with the objective of effectively and efficiently reaching valuable conclusions and risk assessment outcomes to support specific tax risks.

Job Outputs:

Process

• Execute specialist input through investigation & opportunities within the product process including risk concerns.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Identify tax evasion schemes and potential risk and recommend appropriate interventions.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Plan and organise own work tasks within area of work
• Identify, analyse and interpret non-compliance in order to profile high complex full scope cases for Enforcement.
• Profiling of relevant identified parties to detect non-compliance and related risks.
• Identify and assess the level of non-compliance across all/multiple tax types.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. 
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
• Detailed risk profiling of In-depth integrated complex cases through data gathering analysis and interpretation in order to refer potential high-risk cases to Specialised Audit.
• Review of Application for International Transfer of funds and Emigration applications above R 10 million and make recommendations.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.
• Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical thinking
• Attention to detail
• Commitment to Continuous Learning 
• Conceptual Ability 
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis 
• Respect
• Trust

Technical competencies

• Business Knowledge
• Data Collection and Analysis    
• Efficiency Improvement
• Functional Policies and Procedures
• Reporting
• Risk Identification
• Risk Analysis
• Risk Knowledge
• Problem Analysis and Judgement
   

go to method of application »

Job Purpose

• To identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks through specialization in understanding the business usage of information technology (IT) and helping technology add value to the business whilst understanding the technical architectures and platforms, as well as the IT capabilities and which applications in an organization deliver various capabilities, in order to continuously enhance service delivery. 

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) AND 3-4 years' experience in a Systems Analysis and Software Testing environment, of which 1-2 years ideally at knowledge worker level.

ALTERNATIVE#

• Senior Certificate (NQF 4) AND 6 years within Systems Analysis and Software Testing.

Minimum Functional Requirements

• Minimum of 4 years systems experience in Income Tax or third-party data types IT3s.

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Assign incident inventory.
• Review of assigned inventory on incident management console.
• Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
• Replication of defect in testing environment and finding suitable workaround.
• To compile User/Functional Requirements Specifications and prioritize production system change request/s.
• Interdepartmental peer-to-peer liaison Liaison with business partners, internal and external development partners.
• Log a production system change request on incident management console.
• To provide End-user education and training.
• Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
• Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
• To provide exceptional customer service support to other teams and all operational areas within SARS.
• To maintain and support new and existing applications.
• To contributes towards the refinement of polices, processes and procedures.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Undertake information gathering and analysis of data within set guidelines to report related information to business.
• Gather, plan and manage data for test automation purposes.
• Identify candidate business processes or scenarios for automated test cases.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• To perform trend analysis in relation to incident management inventory.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Building Sustainability 
• Commitment to Continuous Learning 
• Conceptual Ability 
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness 
• Respect
• Trust

Technical competencies

• Business IT Systems  
• Business Knowledge 
• Computer Literacy 
• Customer Relationship Management  
• Efficiency improvement  
• Functional Policies and Procedures 
• IT Business Analysis  
• Relationship Building  
• Reporting 
• System Thinking