EAP Supervisor at FEM

Job Description

• FEM is looking to appoint an EAP Benefits Supervisor in Head Office, reporting to the Senior Operational Finance Manager. The purpose of the role is to supervise and coordinate the day-to-day operations of the Education Assistance Programme (EAP) within the Operational Finance Department. Ensuring that all beneficiary submissions, payments and vendor processes are administered accurately, timeously and in accordance with approved policies, SOPs, budget provisions and Delegation of Authority (DOA) requirements.
• The successful candidate will be responsible for ensuring that EAP submissions from beneficiaries contain valid, accurate and complete supporting documentation to enable the processing and approval of payments. The Supervisor will oversee the authorisation of EAP-related payments including tuition, accommodation, travel, uniforms, stationery, books and IT-related expenses, while ensuring compliance with approved EAP caps and internal controls. Ensuring timeous payments, follow up on outstanding information while keeping the beneficiaries informed of the progress and status of their benefits.
• The role requires close collaboration with pensioners, beneficiaries, educational institutions, landlords, vendors and internal stakeholders to ensure efficient service delivery and the achievement of FEM’s social responsibility objectives. The successful candidate will also oversee vendor banking validations, beneficiary amendments, complaint resolution processes and the supervision of EAP Administrators within the team.
• The successful incumbent must demonstrate strong interpersonal and supervisory skills, excellent attention to detail and the ability to establish and maintain professional relationships with stakeholders. The position further requires the ability to identify irregularities, mitigate fraud risks, resolve escalated queries and ensure that all transactions are processed within agreed turnaround times and budget parameters.
• The minimum requirements of the position are a Diploma in Accounting, Internal Auditing, Financial Management or a related field (NQF Level 6) and a minimum of 5 years Administration experience within finance or claims departments and at least one-year experience in a supervisory or team lead capacity.
• The position requires the incumbent to have functional computer literacy, and numeracy skills as well as an excellent performance track record. Excellent customer focus, the ability to work in a highly pressurised environment, quality orientation, reliability and excellent communication complete our requirements. The ability to speak more than one language is advantageous.