Call Centre Operator at Mirna Butler Recruitment

Job Description

• Our client is seeking a highly organised and customer-focused Call Centre Operator to serve as the primary liaison between the company and its customers, including service station operators. This role operates in a fast-paced, high-volume environment and is critical in ensuring efficient communication, accurate order processing, and exceptional customer service.

Key Responsibilities:

• Order Management & Dispatch
• Customer Support & Complaints
• Emergency & Alarm Monitoring
• Administrative Duties
• Operational Compliance
• Sales Support
• Call Centre Management & Operations
• Performance Monitoring & Reporting
• Issue Resolution & Coordination

Minimum Requirements:

• Matric (Grade 12)
• Previous experience in a call centre, logistics, petroleum, or related environment preferred
• Strong administrative and computer skills (CRM systems advantageous)

Key Skills & Competencies:

• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and perform under pressure
• High attention to detail and accuracy
• Strong organisational and time management skills
• Customer-focused with a professional approach