Camp Manager at Wild Dreams Hospitality

• The main purpose of the camp manager is to ensure that an all-encompassing guest experience is offered to every guest. The Camp Manager must have the experience to tailor make hospitality service to encompass a broad guest base.
• The role is to ensure that the camp systems, facilities, activities and staff work together in a smooth, safe, and harmonious manner to ensure that guests have a memorable stay.

Candidate Requirements:

• Tertiary qualifications in Eco-tourism, Hospitality, Game Lodge, Tourism or equivalent
• Valid Driver's license
• Working understanding of the Food & Beverage department
• Minimum 5 years traceable work experience in a bush lodge environment, managerial role
• Excellent understanding of housekeeping and maintenance procedures
• An awareness of developments, keeping up with current trends within the food and lodge industries.
• Excellent Customer Service
• Clear understanding of cost control and procurement
• Experience in a similar environment, and proven track record in managing people
• Experience working in remote areas or locations would be an advantage
• Excellent attention to detail, computer literate, strong multi tasking skills, and excellent organizational skills
• Working knowledge on different types of POS & Booking systems
• Financial management ability
• Clear understanding of disciplinary procedures
• Ability to adapt to a fluid environment
• Knowledge of reserve, property, surrounding areas
• Performs all duties with the sense of priority and dedication

Candidate responsibilities:

• Ensures the highest quality of experience for school groups and guests
• Leading by example as the Camp Manager in Hospitality service
• Display an exceptional appreciation and sensitivity to the environment.
• Ensures that guest, staff, and wildlife safety is always a priority.
• Undertake a process of continuous education of self and other members of staff.
• Achieve service excellence though Teamwork
• Be an active, contributing member of the BGR team
• Be willing, in certain cases, to put in extra work to ensure best possible guest experience and to assist the teams
• Ability to promote conservation and environmental protection on the reserve
• Monitor and handle guest feedback and make sure it gets to each person (good and bad)
• Monitor vehicle safety and driving speed
• Day to day management of facilities & camps – ensure standards are kept and improved
• Dealing with guests' complaints
• Assisting Camp Leaders with hosting
• Daily meetings to ensure all departments are aware of upcoming events, arrivals, etc.
• Employer or management might require other tasks to be done not specified in this description
• Encourages staff to submit proposals to promote research