Latest Jobs at Wild Dreams Hospitality

• This role is based near Nelspruit and the couple will be required to support daily operations and assume full lodge management responsibilities when senior management is on leave. The role requires flexibility, attention to detail, and a proactive approach to maintaining and improving high service standards within a growing operation. Preference will be given to applicants from the Mpumalanga region.
• The Lodge Anchor will assist the Lodge Manager with all aspects of lodge administration and guest service, including reservations, office management, front-of-house operations, coordinating staff duties, and supporting marketing initiatives.

Core Criteria:

• Valid driver’s licence
• Minimum 2 years’ experience in a 4* or 5* lodge environment
• Relevant tourism or hospitality qualification
• Strong Food & Beverage experience
• Computer literacy with booking system knowledge
• Strong administrative and organisational skills
• Hosting experience with exceptional attention to detail
• Basic marketing knowledge advantageous
• Must have own vehicle
   

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• The Field Guide will be responsible for delivering engaging nature-based guest experiences, including guided walks, nature drives, hiking and MTB trail activities. The role also includes supporting land management under the Farm Manager, maintaining guest activity equipment and trails, assisting with general lodge maintenance, and supporting front-of-house operations when required.

Core Criteria:

• Valid driver’s licence and PDP
• Minimum 1 year guiding experience
• FGASA Level 1 (or equivalent Lowveld bush knowledge)
• Birding and tree identification knowledge advantageous
• Hosting and guest interaction experience
• General maintenance and practical skills
• Land management knowledge, including invasive plant control
• Valid First Aid certification
• Must have own vehicle

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• This dynamic luxury travel company is known for crafting tailor-made journeys across Southern and East Africa, with a strong focus on the North American market. They’re looking for a highly experienced Senior Inbound Consultant someone who thrives in a fast-paced, detail-driven environment and is confident managing complex, high-end itineraries from start to finish.

Core Criteria:

• Minimum 3 years experience as an Inbound Tour Consultant in the luxury travel market
• Strong knowledge of Southern and/or East Africa as a travel destination
• Proficiency in Tourplan is essential
• Excellent communication skills with a strong command of English (written and verbal)
• Exceptional attention to detail and highly organized
• Ability to manage high volumes of work while maintaining accuracy
• Confident working independently and as part of a team
• Strong problem-solving and crisis management skills
• Must be available for after-hours support for travelling guests
• Based in Cape Town (with potential hybrid flexibility post-probation)

Duties and Responsibilities:

• Plan, quote, and design bespoke travel itineraries throughout Southern and East Africa
• Manage all aspects of the booking process from quote to post-travel file closure
• Confirm and book all travel services and coordinate with suppliers
• Maintain accurate administration and documentation for each booking
• Liaise with the accounts team for invoicing and payment coordination
• Reconfirm all services prior to travel and prepare final travel documents
• Provide exceptional guest support, including being on-call during client travel
• Build and maintain strong relationships with suppliers and international agents

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• This role requires a seasoned professional with extensive knowledge of luxury destinations, accommodations, and experiences, particularly in Southern and East Africa. The ideal candidate will be responsible for designing tailor-made itineraries, maintaining strong client relationships, and ensuring seamless travel arrangements while upholding the highest standards of service and attention to detail.

Core Criteria: 

• Matric certificate with maths (minimum standard grade or above) and a tertiary qualification in Travel & Tourism or Hospitality
• Ideally 4-5 years in inbound travel, preferably at a Destination Management Company (DMC) or luxury tour operator
• Extensive understanding of Southern and East African destinations, particularly Tanzania and Kenya
• Experience handling customer relationships and developing or promoting products and services in the luxury travel industry
• Proficiency in TourPlan, Wetu and other travel booking systems.
• Proven English literacy, with European language skills being an advantage
• Strong organizational skills to craft bespoke itineraries with precision.
• Excellent attention to detail, organizational skills, and the ability to work under pressure
• Ability to prioritize tasks, manage multiple demands, and maintain accuracy under tight deadlines
• Team player with good follow-up skills and the ability to interface with various departments
• Professional, results-driven, and committed to delivering exceptional customer experiences
• Self-starter with high energy levels and a proactive approach to problem-solving

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• This is a unique opportunity to lead a team of passionate guides and ensure every accommodated adventure delivers the high standard of excellence their intrepid travellers expect. If you possess a deep, intimate knowledge of the Southern African wilderness, proven leadership skills, and a dedication to delivering the safari experience of a lifetime, we invite you to apply. 

Core Criteria: 

• Solid experience with complex scheduling and resource allocation.
• Experience in overland tour guiding
• Demonstrated experience in logistics, operations, and administration.
• Proven HR experience (travel/tourism/hospitality industry)
• Being highly detail-oriented is ESSENTIAL
• Strong communication and organisational skills are crucial
• Ability to manage a diverse team
• Able to work under a lot of pressure (Peak season can be very hectic)
• Adaptable and able to think on your feet
• Candidate must be able to pay exceptional attention to detail.
• Proficiency in Microsoft Office Suite, particularly Excel, for detailed scheduling, reporting, cash balancing, and records management.

Candidate Responsibilities:

• Recruitment of guides
• Managing their qualifications, licenses, etc 
• Training of current and new guides
• Creating guide contracts for tours
• Pre-tour briefing for each tour and assisting guides with changes, etc
• Scheduling guides on tours for the year (English & German tours), and managing the vehicle schedule
• Tour debriefing on return to discuss any issues/complaints
• Analysing tour reports & client feedback forms & reporting to management
• Guide support when on tour
• Balancing of tour cash/cards & updating guides' salary books
• Check that the guides have work permits in place for cross-country tours
• Weekend departure briefings for clients (rotational basis)
• Weekend telephonic assistance when needed on the HR emergency phone (transfers, guide queries, etc)
• Update route descriptions/timing sheets, etc, when there are changes to tours

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• This role plays a key part in ensuring the smooth coordination of departments while maintaining the highest standards of hospitality and service delivery. The successful candidate will focus on delivering an exceptional and personalised guest experience, ensuring every visitor enjoys attentive service that reflects the standards of a premium hospitality establishment. The Assistant Lodge Manager will also contribute to operational leadership, staff development, and the maintenance of quality standards across the lodge.

Canididate Responsibilities:

• Ensure exceptional guest service and overall guest satisfaction at all times.
• Personally welcome arriving guests and interact with guests regularly throughout their stay.
• Ensure guest requests, special arrangements, and preferences are handled efficiently and professionally.
• Manage guest feedback and resolve concerns or complaints promptly and diplomatically.
• Build strong relationships with guests to encourage loyalty and repeat visits.
• Oversee the day-to-day lodge operations to ensure seamless service delivery across all departments.
• Coordinate closely with housekeeping, maintenance, food and beverage, and guiding teams to maintain operational efficiency.
• Ensure all guest areas, facilities, and public spaces consistently meet luxury hospitality standards.
• Assist with inventory control and support procurement processes where required.
• Provide guidance, mentorship, and operational support to Front-of-House staff.
• Assist with staff training, performance reviews, and ongoing development.
• Promote a professional, positive, and motivated working environment.
• Support HR processes including team development and disciplinary procedures where necessary.
• Monitor service delivery during meal periods to ensure consistent service standards.
• Ensure high standards of food presentation, quality, and service.
• Oversee guest dietary requirements and preferences.
• Conduct service briefings and assist with operational coordination between kitchen and service teams.
• Conduct routine lodge inspections to maintain high operational and presentation standards.
• Ensure Standard Operating Procedures (SOPs) are implemented and consistently followed.
• Support sustainable and environmentally responsible operational practices.
• Contribute to the continuous improvement of operational systems and guest service delivery.
• Introduce ideas and initiatives that enhance the overall guest experience.
• Support the leadership team in achieving long-term operational and service excellence goals.

Core Criteria:

• Proven experience in a luxury lodge or 5-star hospitality environment.
• Strong leadership skills with experience managing multi-department teams.
• Excellent guest service and communication skills.
• Knowledge of Front-of-House operations, food & beverage service, and housekeeping coordination.
• Ability to handle guest complaints and resolve issues efficiently.
• Strong organisational, planning, and problem-solving abilities.
• High attention to detail and commitment to luxury service standards.
• Ability to work flexible hours, including early mornings, late evenings, and weekends.
• Understanding of sustainability and eco-friendly hospitality practices.
• Relevant hospitality qualification or equivalent experience desirable.

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• The ideal candidate will have a proven track record in trade and direct sales within the hospitality and tourism industry. This role requires a passion for hospitality, strong interpersonal skills, and a collaborative mindset.

Core Criteria:

• At least 3 years of experience in a senior sales position within the luxury hospitality industry
• Strong sales, negotiation, and customer relationship management skills.
• Proven ability to meet or exceed sales targets.
• Excellent communication, organizational, and problem-solving abilities.

Key Responsibilities:

• To build strong and lasting relationships with the Travel trade in order to promote the portfolio.
• Cultivate and manage relationships with trade partners and clients, ensuring alignment with brand values.
• Generate new business opportunities through market research and targeted outreach.
• Represent the company at trade shows, and industry and networking events.
• Manage client databases, track booking trends, and provide comprehensive sales reports.
• Oversee travel trade communications and ensure timely follow ups.
• Collaborate with the Marketing Manager to organize workshops, site inspections, and analyze sales statistics.
• To manage all Travel trade communications timeously.
• Innovate sales processes and contribute to the overall growth of the organization.
• To assist in growing and expanding the Sales team.

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• This Game Reserve is a breathtaking conservation and safari destination in the heart of Zululand. It offers four distinct lodges, guides will have a home base, but will rotate through different lodges depending on occupancies.

Core Criteria:

• Minimum 5 years’ guiding experience, including walking safaris in dangerous game areas
• Must have all guiding documentation up to date
• FGASA and Back-up Trails
• Possession of a valid driver’s license & PDP is essential
• Must have valid ARH and Rifle Handling Competency
• First Aid Level 1
• Proven ability to manage risk and respond calmly in high-pressure situations
• Strong communication and interpersonal skills
• Comfortable living and working in remote environments
   

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• The main purpose of the camp manager is to ensure that an all-encompassing guest experience is offered to every guest. The Camp Manager must have the experience to tailor make hospitality service to encompass a broad guest base.
• The role is to ensure that the camp systems, facilities, activities and staff work together in a smooth, safe, and harmonious manner to ensure that guests have a memorable stay.

Candidate Requirements:

• Tertiary qualifications in Eco-tourism, Hospitality, Game Lodge, Tourism or equivalent
• Valid Driver's license
• Working understanding of the Food & Beverage department
• Minimum 5 years traceable work experience in a bush lodge environment, managerial role
• Excellent understanding of housekeeping and maintenance procedures
• An awareness of developments, keeping up with current trends within the food and lodge industries.
• Excellent Customer Service
• Clear understanding of cost control and procurement
• Experience in a similar environment, and proven track record in managing people
• Experience working in remote areas or locations would be an advantage
• Excellent attention to detail, computer literate, strong multi tasking skills, and excellent organizational skills
• Working knowledge on different types of POS & Booking systems
• Financial management ability
• Clear understanding of disciplinary procedures
• Ability to adapt to a fluid environment
• Knowledge of reserve, property, surrounding areas
• Performs all duties with the sense of priority and dedication

Candidate responsibilities:

• Ensures the highest quality of experience for school groups and guests
• Leading by example as the Camp Manager in Hospitality service
• Display an exceptional appreciation and sensitivity to the environment.
• Ensures that guest, staff, and wildlife safety is always a priority.
• Undertake a process of continuous education of self and other members of staff.
• Achieve service excellence though Teamwork
• Be an active, contributing member of the BGR team
• Be willing, in certain cases, to put in extra work to ensure best possible guest experience and to assist the teams
• Ability to promote conservation and environmental protection on the reserve
• Monitor and handle guest feedback and make sure it gets to each person (good and bad)
• Monitor vehicle safety and driving speed
• Day to day management of facilities & camps – ensure standards are kept and improved
• Dealing with guests' complaints
• Assisting Camp Leaders with hosting
• Daily meetings to ensure all departments are aware of upcoming events, arrivals, etc.
• Employer or management might require other tasks to be done not specified in this description
• Encourages staff to submit proposals to promote research