Campaign Analyst at FNB South Africa

Job Description

To build and execute campaigns and analyse the quality of customer campaigns

To ensure appropriate execution and adherence to quality standards and business requirements

• Identify process improvements i.e., cost savings or efficiency improvements
• Cultivate and manage objective working relationships with a variety of stakeholders i.e., technical, business, project managers and testing analysts in the recommendation of business solutions
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide proactive advice and solutions to relevant stakeholders
• Manage stakeholder activities including loading of campaigns, issuing of MIS and all related and relevant quality assurance duties
• Drive improvement of campaign performance and successes with regard to target market, quality of data, relevance of offer, customer experience, and customer requirements
• Track and report on client campaigns and initiatives
• Facilitate quality delivery across the various teams by monitoring business requirements
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FNBs internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by the organisation
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Improve business decisions by providing accurate and reliable business intelligence i.e., information, together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide
• advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends
• Provide thought leadership and expertise
• Facilitate quality delivery across the various teams by monitoring quality adherence and compliance to quality standards and ensure implementation of identified quality methodologies and improvement initiatives