Job Vacancies at FNB South Africa

Job Description

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can: 

• Provides events and catering service/function within Group Catering for internal FirstRand Group Ltd employees and the external clients of FirstRand Group Ltd in accordance with the catering processes, procedures, and standards.
• Responsible for planning, organizing, and coordinating the general activities and resources resulting in the smooth management of the catering unit.
• Maintains good relationships with staff, customers, suppliers and motivates staff by identifying training needs, implementing, and monitoring efficient working schedules. Implementing and monitoring stock control measures, 6-star food and beverage standards.
• Monitor closely Accounts Receivable (AR) recon and ensure that all payments are made within required times.
• Planning events according to customer requirements with attention to budget and time constraints.
• Understanding requirements for each event.
• Booking venues coordinate, catering requirements with chefs and coordinating technical aspect such as AV requirements.
• Promote customer satisfaction.

You will be an ideal candidate if you: 

• Mandatory: Grade 12
• Preferred Qualification: Relevant Certificate or Diploma
• 1 to 3 years of experience in a similar environment in more than one section in the kitchen.

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you have:  

• Proven experience as event coordinator
• A proven track record of organizing successful events.
• Proficient in MS Office.
• Sound knowledge of menu planning and pairing.
• Sound knowledge of recipe costing.
• Sound knowledge of food health and safety regulations(R638).
• The ability to stand for extended periods.
• The ability to work under pressure.
• Excellent organizational skills.
• Effective interpersonal skills.
• Excellent supplier management skills.
• Outstanding communication and negotiation ability.
• Well-organized with multi-tasking skills
• Able to handle stress and remain calm.
• Problem-solving ability.

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Purpose:

To maximise the sales, revenue and profitability of the Conferencing, Events and Incentives through the provision of expertise, advice and quality service in order to continuously enhance service delivery and to meet and/or exceed customers needs and expectations

Develop, encourage and nurture collaborative relationships across the FRG. Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation. Maximise revenue generation by selling preferred products

Responsibilities:

• Event planning, design and production while managing all project delivery elements within time limits.
• Liaise with clients to identify their needs and to ensure customer satisfaction.
• Conduct market research, gather information, and negotiate contracts prior to closing any deals.
• Provide feedback and periodic reports to stakeholders.
• Propose ideas to improve provided services and event quality.
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Ensure compliance with insurance, legal, health and safety obligations.
• Specify end user requirements and coordinate their activities.
• Cooperate with marketing, promote, and publicize event.
• Proactively handle any arising issues and troubleshoot any emerging problems on the event day
• Conduct pre- and post – event evaluations and report on outcomes.
• Research market, identify event opportunities and generate interest. 

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Job Description

To assist in proactively managing a portfolio of FNB Private Wealth Clients with a team of Private Wealth Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Are you someone who can: 

• Assist with profit growth for the business through sales and acquisition of new clients.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Compile reports that track progress and guide business to make informed decisions
• Achieve expected financial targets and uphold associated service levels.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Ensure effective management of the leads pipeline.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Act responsibly with work related resources in order to contribute to cost containment.

You will be an ideal candidate if you:

• Have a relevant Degree in Finance or Economics or Accounting.
• Completed your RE5 qualification.
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

You will have access to:

• Contribute to innovation by finding faster and more accurate ways of working.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG.
• Deliver exceptional and high quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

To perform onsite hardware software and peripheral updates and repairs in our organisation.

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
• Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
• Support with the implementation of desktop projects or change programmes as required by business
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing during desktop support

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Job Description

To perform onsite hardware software and peripheral updates and repairs in our organisation.

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
• Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
• Support with the implementation of desktop projects or change programmes as required by business
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing during desktop support

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Job Description

To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management

Are you someone who can:

• Build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Relevant Degree in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
• Person must not be an un-rehabilitated insolvent.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

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Job Description

To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Understand and market all financial services solutions within the relevant business offering
• Assist with profit growth for the business through
• Ensure effective management of the leads pipeline
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Contribute to innovation by finding faster and more accurate ways of working
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Develop and manage key stakeholder relationships that enable achievement of operational objectives
• Deliver exceptional and high quality service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Act responsibly with work related resources in order to contribute to cost containment
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization
• Provide sound services and recommendations based on customer and client needs, current information and trends
• Achieve expected financial targets and uphold associated service levels

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Job Description

To lead a team within the client service environment as well as implementing the client service strategy and ensuring that the team operates within the specified parameters and exceptional service levels are maintained

• Achieve net profit growth for business
• Drive significant growth and profitability in the context of cost management
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Maximise cross sell opportunities and strengthen client relationships
• Prepare business communication that is of a professional standard
• Provide sales support efficiencies and services in order to ensure retention of clients
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis
• Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing Sales and Service activities with the specific aim to increase sales and Service efficiencies of the team
• Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
• Develop a deep understanding of the technical trends, market, competition and trends in the market
• Research and identify new entrants in the relevant industries (mobile, payments, finance etc)
• Assess opportunities and threats from these entrants
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Manage own development to increase own competencies
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations

Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process

• Continuously identifying new business opportunities
• Actively grow the merchant base by targeting quality, profitable business as well as cross selling.
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis Actively promote existing product offerings to key decision makers of small and medium sized companies
• Achieve sales call, merchant sign-up and revenue targets
• Keep up to date with product changes and enhancements
• Prepare and present proposals for potential clients
• Enroll of new clients and ensuring they are set up correctly, timeously and accurately
• Ensure that FNB Product/s is actively promoted to establish a presence in the market
• Gather competitor information and act upon such information
• Ensure applications/documentation for new FNB Product/s are fully completed, processed and monitor progress
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct myself in an ethical manner at all times
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Meet and exceed monthly sales target
• Maximize cross-sell opportunities identified aligned to customer needs  based customer needs analysis
• Use opportunities identified to increase market share
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrates behaviour in support of the organizational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs

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Job Description

To build and execute campaigns and analyse the quality of customer campaigns

To ensure appropriate execution and adherence to quality standards and business requirements

• Identify process improvements i.e., cost savings or efficiency improvements
• Cultivate and manage objective working relationships with a variety of stakeholders i.e., technical, business, project managers and testing analysts in the recommendation of business solutions
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide proactive advice and solutions to relevant stakeholders
• Manage stakeholder activities including loading of campaigns, issuing of MIS and all related and relevant quality assurance duties
• Drive improvement of campaign performance and successes with regard to target market, quality of data, relevance of offer, customer experience, and customer requirements
• Track and report on client campaigns and initiatives
• Facilitate quality delivery across the various teams by monitoring business requirements
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FNBs internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by the organisation
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Improve business decisions by providing accurate and reliable business intelligence i.e., information, together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide
• advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends
• Provide thought leadership and expertise
• Facilitate quality delivery across the various teams by monitoring quality adherence and compliance to quality standards and ensure implementation of identified quality methodologies and improvement initiatives

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Job Description

To understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.

• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (medium to complex data extracts).
• Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
• Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.

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Job Description

Provides services through effectively handling all aspects of insurance claims for clients and liaising with insurance companies on client's behalf

• Must have 3 years of experience in Commercial and Personal Lines
• Short-term insurance experience
• Fully FAIS compliant with RE5
• Liaison with clients, financiers and insurers, preparation and submission, assistance with settlements and other general clerical duties.
• Achieve net profit growth for business.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Control the effective service for settlements in the business through insurance claims.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Gather and distribute relevant business information.
• Manage own development to increase own competencies.

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Job Description

To drive the strategy towards customer centric solutions through product management and deliberate customer value proposition development ensuring practice integration and operational implementation through customer experience frameworks to ensure the achievement of product portfolio management objectives and business targets are met

• Develop new offshore value propositions and enablement processes portfolio revenue growth
• Control expenditure and identify process improvements to contain and reduce costs
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Compile reports that track progress and guide business to make informed decisions
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Identify opportunities to expand customer base with potentially profitable customers
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• Manage team performance in achievement of business objectives
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
• Manage and lead strategic projects
• Align business process to strategy and clients

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Job Description

To ensure quality of the product/ service as generated by the business and productivity targets are met by leveraging resources, support functions and relationships across the business

• Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Establish mutually beneficial relationships with stakeholders, that support thought leadership, innovative and integrated practice solutions
• Anticipate and meet the needs of clients and commit to continuous development and entrenchment of a customer service culture
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Manage expenditure planning and reporting within approved budget parameters
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Improve business profitability through efficient use of profitability model
• Conduct cost analysis, interpret and provide insights to the business to support decision making and to seek new ways to improve profitability
• Conduct review, scenario planning and overall budgetary process in terms of spend and forecast adjustments
• Review, analyse and/or build, implement and maintain cost models aligned to standard drivers and methodologies to reflect both business expectations and Steerco guidance
• Drive, influence and manage creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis
• Manage end to end costing projects involving a segment, business unit, function or country/region from strategy articulation through to model design and implementation