Branch External Sales and Service Advisor OBR at FNB South Africa

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations

Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process

• Continuously identifying new business opportunities
• Actively grow the merchant base by targeting quality, profitable business as well as cross selling.
• Enter all Qualified leads into the sales pipeline and maintain on a daily basis Actively promote existing product offerings to key decision makers of small and medium sized companies
• Achieve sales call, merchant sign-up and revenue targets
• Keep up to date with product changes and enhancements
• Prepare and present proposals for potential clients
• Enroll of new clients and ensuring they are set up correctly, timeously and accurately
• Ensure that FNB Product/s is actively promoted to establish a presence in the market
• Gather competitor information and act upon such information
• Ensure applications/documentation for new FNB Product/s are fully completed, processed and monitor progress
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct myself in an ethical manner at all times
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Meet and exceed monthly sales target
• Maximize cross-sell opportunities identified aligned to customer needs  based customer needs analysis
• Use opportunities identified to increase market share
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrates behaviour in support of the organizational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs