Jobs at Huntswood

Job Overview

The talent specialist will be responsible for the administrative and legislative requirements against all specialist programs including funded projects, BEEE, LMS administration, special projects and skills development activities.
Job Responsibilities

The successful candidate will be responsible amongst others for the following key responsibilities.

• Keep a skills training inventory of all skill development activities.
• Liaise with the skills development partner for the purpose of reporting skills-based activities.
• Support the learners on the Learnership programme as the first line of contact
• Monitor together with the training provider the learners academic progress, discipline, and attendance in line with the Seta requirements.
• Complete all learnership documents in line with the Seta requirements and timelines.
• Conduct regular site visits to the training providers to connect with the learners and provide additional support.
• Track all learning expenditure and provide comprehensive monthly reporting.
• Provide guidance and support with the enrolment process into the various learning initiatives.
• Co-ordinate and support the scheduling of learners on the learnership or skills programs
• Act as the Seta Liaison, for any learner related queries
• Deploy and monitor all mandatory learning programs, providing bi-monthly updates
• Weekly Updates of the LMS
• Support the talent team with wider scheduling and attendance management activities
• Prepare data in line with the submission of the ATR / WSP requirements

Qualification

• Registered SDF
• National Senior Certificate – Grade 12

Job Requirements

• Min 3 years working in a skills development role.
• Learnership Management
• Management of Seta and Self-Funded Programs
• Formal Skills Development Reporting
• Project Management (advantageous)

Required Skills

• Excellent understanding of the skills development act
• Formulation and management of Quality Management Systems
• Excel for the purposes of Reporting
• QCTO
• Strong project management
• Understanding of the Seta landscape
• Preparation of WSP/ ATR

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable, and genuine
• Dynamic, passionate, and determined
• Friendly, compassionate, and cooperative

go to method of application »

Job Overview:
The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.

Job Responsibilities:

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA’s and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM’S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
• Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
• To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
• Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers’ policy details making any necessary adjustments and cancellations.
• Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
• Administer and process incoming post and e-mail, including the scanning of relevant documents.
• Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
• Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA’s.
• Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA’s.
• Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
• Any other reasonable duties

Job Requirements:

• Minimum of a Matric/NQF 4 qualification
• Solid insurance experience
• Working in a customer services environment
• Complaint handling experience
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills 
• Previous experience within the contact centre/insurance industry beneficial

Experience Required:

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls
• Providing the best resolution for the customer

Skills Required:

• Good communication skills, both verbal and written
• Good time management and organisation skills
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good technical skills
• IT and software skills, including good Microsoft Excel and Word knowledge

Preferred Requirements/Skills:

• Experience/exposure to UK customers'/clientele.
• RE qualification 
• FAIS credits

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.  
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative