Travel and Hospitality Consultant at FNB South Africa

Purpose:

To maximise the sales, revenue and profitability of the Conferencing, Events and Incentives through the provision of expertise, advice and quality service in order to continuously enhance service delivery and to meet and/or exceed customers needs and expectations

Develop, encourage and nurture collaborative relationships across the FRG. Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation. Maximise revenue generation by selling preferred products

Responsibilities:

• Event planning, design and production while managing all project delivery elements within time limits.
• Liaise with clients to identify their needs and to ensure customer satisfaction.
• Conduct market research, gather information, and negotiate contracts prior to closing any deals.
• Provide feedback and periodic reports to stakeholders.
• Propose ideas to improve provided services and event quality.
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Ensure compliance with insurance, legal, health and safety obligations.
• Specify end user requirements and coordinate their activities.
• Cooperate with marketing, promote, and publicize event.
• Proactively handle any arising issues and troubleshoot any emerging problems on the event day
• Conduct pre- and post – event evaluations and report on outcomes.
• Research market, identify event opportunities and generate interest.