Product Portfolio Lead at FNB South Africa

Job Description

To drive the strategy towards customer centric solutions through product management and deliberate customer value proposition development ensuring practice integration and operational implementation through customer experience frameworks to ensure the achievement of product portfolio management objectives and business targets are met

• Develop new offshore value propositions and enablement processes portfolio revenue growth
• Control expenditure and identify process improvements to contain and reduce costs
• Identify and utilise opportunities for revenue growth to deliver on sales targets
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Compile reports that track progress and guide business to make informed decisions
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Identify opportunities to expand customer base with potentially profitable customers
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• Manage team performance in achievement of business objectives
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
• Manage and lead strategic projects
• Align business process to strategy and clients