Campus General Manager at Eduvos

About the job

Meaning of Eduvos

The word Eduvos comes from the concept of your education. The “Edu” part of Eduvos talks about education and taking custodianship and responsibility. The “Vos” part of Eduvos talks about you, yourself, and your best self. The combination of Edu and Vos talks about taking responsibility for your education and making the best choice for yourself. Your education is your future.

Scope and scale

Eduvos is one of South Africa’s largest independent private higher education institutions with 12 campuses across the country and many international students. Eduvos offers 21 degrees in humanities, arts, business, science, and law. To support the learning ladder of people seeking to enter degrees we also offer Higher Certificate and Pre-degree programmes that enable access to degree programmes.

Eduvos educational philosophy

Our educators believe in building skills for the future and enabling students to take up careers in a volatile, uncertain, chaotic, and ambiguous world. Our education is designed to create a deep understanding of an area, supporting skills development through practical application, and challenging thinking to allow for adaptation to new possibilities.

We are looking to recruit a Campus General Manager at each of our Port Elizabeth campus (Gqeberha) to ensure the effective academic delivery and overall operations management of a campus in order to provide outstanding service delivery and academic leadership as key Eduvos differentiators.  The role will report to Head of Customer Experience and Campus Operations.  The academic, academic administration and student affairs roles report into this role, either with a direct or matrix reporting line. 

Functional and technical competencies:

• Good understanding of academic processes and regulatory frameworks, as well as academic products and product development processes.

• Commercial knowledge and skills – understand profit and loss statements and the key drivers of income and expenses. 

• Matrix management know-how.

• Good understanding regarding the development and maintenance of a high-performance culture. 

• Good understanding of customer experience principles and its impact on student success and student experience.

Accountabilities. 

As Campus General Manager, you will be accountable for overall campus performance. Key performance indicators include measures such as: 

• Community engagement & brand representation (visibility, identifying key stakeholders and initiating and maintaining relationships).

• Financial (Profit and loss, expense target (salaries and facility costs), returning business targets, cost of academic / service delivery (campus utilisation; student / lecturer ratio).

• Academics delivery (pass and throughput rate, academic integrity and quality assurance, compliance) 

•  Product offering (product mix aligned to market, product profitability ratio, product pipeline) 

• Customer satisfaction rates / net promoter score

•  Quality of facilities (presentable campus)

Management 

• Campus budget management. 

• Campus operational planning - targets, objectives, priorities, schedules, projects.

• Operational implementation and execution monitoring - control, corrective action.

• Reporting.

• Problem solving and decision quality, including escalations, queries and complaints.

• Campus resource and capacity management (people, equipment, systems, allocation of resources / workload and workflow monitoring – presentable campus.

• Campus operational efficiency – refine campus processes through constant process evaluation / alignment with National.

• Governance and compliance / Risk management. 

Leadership 

• Campus culture and climate – high performance and customer centric (motivation; energy; retention; support; communication and information sharing; engagement; discipline; recognition; empowered; care)

• Campus strategy in collaboration with National functions.

• Talent acquisition and on boarding.

• Individual performance - role clarity and objectives; reviews; feedback; corrective actions.

• Succession / bench strength. 

• Skill levels - training & development / coaching & mentoring.

• Change capability - resilience, flexibility, adaptability.

• Remuneration.

Behavioural competencies: 

• Initiative and responsibility (Acts on own initiative, makes things happen and accepts responsibility for the results).

• People leadership and development (Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives. Develops people through delegation, empowerment and coaching; promotes career and self-development).

• Relations and networking (Builds a useful network of contacts and relationships and utilise it to achieve objectives).

• Influence (Makes an impact; convinces and persuades others; promotes plans and ideas successfully).

• Effective communication (Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively).

• Analysis and Judgment (Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).

• Innovation and change (Produces fresh and imaginative ideas and solution; breaks away from tradition; promotes change and novelty).

• Vision and strategy (Develops an ambitious but realistic business vision and translates it into a workable strategy).

• Systematic approach (planning and organising) (Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively).

• Steadiness (Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable).

• Business development and Bottom-line focus (Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability. Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities).

Minimum qualification: 

• Relevant postgraduate qualification is required; an undergraduate qualification may be considered for candidates with a proven track record of relevant experience.

Experience:

• At least five years’ management experience, preferably in a higher education environment is required.