Care Expert Navigator at Mediclinic

MAIN PURPOSE OF JOB

• To support a comprehensive, professional and integrated care expert service to patients in collaboration with the internal and external healthcare teams.

KEY RESPONSIBILITY AREAS

• Drive patient clinical efficiency in collaboration with the Clinical and nursing team prior to admission, during hospitalisation and post discharge
• Support an integrated healthcare service by liaising and coordinating services with clinician offices and external healthcare providers
• Fulfil a patient liaison role throughout the delivery of the Care Expert product
• Utilise data analytics and reporting to monitor patient outcomes, operational efficiency and clinical governance
• Drive a culture of improvement, quality and cost efficiency
• Ensure effective communication and empowerment around value based care within the units

REQUIRED EDUCATION

• Degree / Diploma in General Nursing

or

• B-degree in ancillary services

REQUIRED EXPERIENCE

• 5 years’ experience in a senior nursing role (e.g. Shift Leader, SPN), within a private acute healthcare setting

or

• Hospital-based ancillary service provider (e.g. Physiotherapist, Occupational Therapist, etc.)

REQUIRED JOB SKILLS AND KNOWLEDGE

• Pharmacology, including Clinical pharmacy and antimicrobial stewardships
• Clinical information capturing and data analytics
• Cost per event management
• Nursing care within an acute-care setting
• Evidence-based practice and guidelines
• Computer literacy (MS Office)
• Risk identification and supporting protocols, e.g. IPC
• Clinical pathways