Case Management Officer at MIBCO

Duties & Responsibilities

• Monitor and account for stationery, consumable levels
• Attend to professional drafted correspondence, posting, serving and courier documents
• Generate case management Reports when requested
• Assist at reception(front office) or other Case Manager
• Allocate all applications and maintain proper records, diaries and file notes
• Book venues, Interpreters and Panelist for cases with proper notice in terms of DRC rules
• Capture and schedule cases and notify parties, manage effective correspondence with parties
• Case management and take instructions from MC where necessary
• Manage all DRC files in good professional order with all file notes and trails
• Maintain and update CMS and diaries in professional order
• Ensure non jurisdiction matters are transferred to the correct forum and notify parties
• Manage venues and attendees in a professional manner
• Liaise with the CCMA, MIBCO and Labour Court/DOL professionally when required
• Manage referrals from the referred stage to the closed status on CMS maintaining regional efficiency and run required reports
• Oversee and complete SECT 143(3) Applications and maintain a register
• Process applications for postponement in terms of the rules
• Process condonations and rescission applications in terms of the rules
• Screen referral documents and notify party if the referral is defective and advise on areas of remedy needed
• Allocate cases to Panelists and compile proper accounts for payment
• Handle complaints and queries professionally
• Receive and assist callers and visitors professionally and methodically
• Assist with interpretation at conciliation and arbitration hearings  

Knowledge/Experience/Skills/Requirements

• Good verbal communication and excellent listening skills
• Ability to withstand pressure and provide above average services
• Must at all times be professional, diplomatic and assertive
• Ability to work independently and use initiative along with problem solving abilities
• Ability to hold professional relationships with stakeholders, i.e. Parties of the Council, members and management team
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
• Must be a good team player and achieve objectives and comply with all directives as set out by the Managing Commissioner
• Must be meticulous in carrying out tasks/instructions and be fully accountable for all work
• Must be patient and accommodating.
• Must be able to work independently
• Knowledge of the Dispute Resolution Centre processes would be an added advantage
• Knowledge of the CCMA case management system would be an advantage
• Knowledge of Labour relations Act and related employment Laws is an advantage 

Requirements

Qualifications

• An appropriate grade 12 certificate and/ or equivalent academic qualification
• Professionalism is a requirement
• Computer Literacy
• Proficient in Official languages, including English