Cash Consultant at Standard Bank Group

Job Description

• The Cash Consultant is responsible for the accurate handling, control and movement of cash within a highly regulated branch environment.
• The role delivers a secure, compliant and efficient cash service to walk-in clients, ATMs and internal stakeholders, while upholding strict operational, risk and regulatory standards and contributing to a positive client experience.

Key Responsibilities:

• Execute end-to-end cash teller activities including receiving, verifying, counting, balancing and disbursing cash in line with laid-down policies, prescribed limits and regulatory requirements.
• Manage the secure handling, storage, movement and reconciliation of branch cash assets, including bulk cash, vault cash and daily balancing, ensuring zero tolerance for discrepancies and losses.
• Replenish, balance and maintain ATM and assisted self-service devices in compliance with South African Reserve Bank requirements and internal cash management procedures.
• Attend to walk-in client cash transactions accurately and efficiently, ensuring full adherence to compliance, risk mitigation, KYC and operational controls while delivering a consistent client experience.
• Identify, escalate and report all cash variances, exceptions and limit breaches timeously, maintaining accurate documentation, audit trails and management information.

Qualifications

• National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. 

Experience Required:

• 1–2 years’ experience in a regulated branch banking, teller or cash handling role within retail or private banking.
• Proven experience managing bulk cash, vault cash and ATM cash operations, including loading, balancing and reconciliation in line with prescribed limits and dual-control procedures.
• Hands-on exposure to banking policies, operational risk, compliance and audit requirements related to cash handling, with a strong understanding of loss prevention and error mitigation.
• Experience servicing walk-in clients in a frontline environment, accurately executing cash transactions while maintaining high standards of professionalism, control and regulatory discipline.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches and Following Procedures
• Articulating Information and Understanding People
• Examining Information and Providing Insights
• Exploring Possibilities and Generating Ideas
• Making Decisions and Managing Tasks
• Producing Output and Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)