Cash Processing Centre (CPC) Manager (East London) at G4S

Main Purpose of Position

• To effectively manage and oversee the total operations of all cash related activities. To ensure alignment of contractual obligations to customers and drive implementation of the company’s cash processing procedures in the most cost effective and efficient manner possible. To continually review and improve cash operations profitability.
• Effective management of the Cash Centre Operations
• Manage relationship between actual results, budgets and delegating accountability where appropriate.

Initiate cost saving model and controls (Gross Margin Management)

• Direct Wages/Overtime Management
• Overheads control
• Cash Processing profitability
• Ensuring that claims against the Company are prevented or minimized
• Recommend capital expenditure in line with authority matrix
• Provide management information and measurement regarding the Cash Centre performance and to improve profitability

Operations Management

• Have a understanding of Cash Centre policies and procedures
• Comply with cash Centre operational and administrative procedures within defined guidelines
• Ensure effective control of Record keeping for all applicable documents
• Ensure effective management of daily reconciliations
• Ensure the systems are maintained according to the Company’s guidelines
• Conduct a weekly cash check on all Floats in the Cash Centre
• Effective management of the age analysis of cash processing
• Authorize EFT payments to customers and banks
• Ensure that all staff are aware of the policies and procedures and that it is effectively implemented and adhered to

Quality Assurance of the Cash Centre

• Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code
• Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance)is managed daily and effectively

Effective management of Cash Centre staff within the branch

Effective Labour and Organisation

• Staff turnover analysis, proper allocation of staff to positions and structure
• Set and agree objectives and performance standards with staff
• Monitor performance and provide feedback
• Cash Centre organizational structure is adequately staffed through effective recruitment
• Optimize resources to meet Cash Centre operational needs
• Oversight of employee record ensuring that all relevant and required documentation is on file
• Assist with other relevant duties and responsibilities that management may require from time to time

Training and Development

• Succession Planning and Employment Equity
• Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.
• Ensure all employees have attended the role specific training
• CMC Manager must take ownership of personal development

Leadership

• Monitor and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.
• Ensure record keeping of all minutes of meetings
• Maintain and develop sound trade union relationships
• Ensure that all staff adhere to the uniform standards at all times

Effective management of Customer Relationships

Customer retention and customer service levels

• Maintain all SLA’s, customer relations and deficiencies
• Undertake regular and consistent customer visits (as and when required) and assess service levels
• Manage all Cash Centre customer queries and complaints
• Completion of CMC daily reports to internal and external customers for submission

Effective management of the Risk process and Compliance within the Cash Centre

• Manage and monitor loss prevention and loss reduction controls
• Ensure and monitor adherence to procedures and policies with regards to risk
• Ensure the adherence and correct utilization of company systems and procedures
• Maintain and complete records of audits around risk for the Cash Centre

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required

Qualification and Experience

• Grade 12
• Tertiary qualification in banking/financial services/general management preferred
• A minimum of 3 years’ experience of general management qualification and experience in a similar environment
• Valid Driver’s License

Skills and Attributes

• Communication (Written and Verbal)
• Computer literacy – MS Office (Excel intermediate)
• Report and analysis of information
• Awareness of the market environment
• Delivering strategy
• Driving Change
• Leading People
• Delivering Performance
• Working with Complexity
• Managing professionally
• Customer Thinking
• Collaborating and Co-operating