Cash Team Leader at Standard Bank Group

Job Description

• To oversee all cash matters (e.g., Cash Consultant I and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements.

Qualifications

• NQF Level 5 in Banking, Finance, Business Management, or a related field.

Experience

• A minimum of 3–4 years’ branch banking experience is required, with solid knowledge of the bank’s laid-down policies and procedures relating to: teller and frontline operations, bulk cash handling and ATM operations
• Proven experience in supervising or leading a team within a cash-handling or teller environment is essential.
• Demonstrated ability to manage day-to-day team performance, including coaching, people development, performance management, and workforce planning.
• A working understanding of compliance, audit, and risk frameworks relevant to cash operations within a regulated financial services environment will be advantageous.
• Ability to motivate and guide a team to deliver excellent client experience while adhering to operational standards and mitigating risk.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Following Procedures
• Making Decisions
• Producing Output
• Providing Insights
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Retention
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Heart of Customer Experience
• Processing
• Product Knowledge (Consumer Banking)