Jobs at Standard Bank Group

Job Description

• To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. Deepen bank-client relationships primarily focused on lending and transactional product entrenchment and uptake on the bank's rewards programme. Mainly driven via campaigns execution and reactive response to client demands.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)

Experience Required:

• 3–4 years’ banking experience within Personal and Private Banking, with exposure to Prestige / Affluent client segments.
• FAIS-aligned experience – must meet Fit and Proper requirements, able to operate without supervision for intermediary services and under supervision for advice.
• Branch and client servicing exposure – practical experience in a physical, virtual, or voice branch environment, with strong knowledge of bank processes, policies, and products.
• Sales and credit delivery – proven ability to submit credit applications, entrench transactional and lending products, execute campaigns, and drive portfolio contribution growth.

Additional Information

Behavioral Competencies

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

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Job Description

• To lead and inspire a high-performing team at branch Point(s) of Representation (PoR), ensuring safe and efficient daily operations, including cash management, security, risk and compliance, while driving sales growth and delivering an exceptional client experience in line with Personal and Private Banking strategy. The role is accountable for leading Universal Bankers and other frontline staff across the full employee life cycle, embedding strong performance, coaching and engagement, and continuously improving processes, controls and client service across the branch.

Qualifications

• Bachelor’s degree in Commerce, Business Management, Finance, Banking or a related field.
• FAIS-recognised qualification suitable for a Representative role.
• RE5 certification (Regulatory Examination for Representatives).

Minimum experience:

• 5 to 7 years’ experience in retail or branch banking, including significant frontline exposure to sales and service.
• Proven experience leading and managing a branch or frontline team (such as Universal Bankers or similar roles) with responsibility for performance, coaching and development.
• Demonstrated track record in driving sales, revenue and client growth, including effective use of both branch and digital channels.
• Strong experience in branch operations, including cash management, risk and compliance, audit resolution, fraud prevention and Occupational Health and Safety requirements.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches & Following Procedures
• Articulating Information & Convincing People
• Challenging Ideas & Generating Ideas
• Directing People & Making Decisions
• Producing Output & Providing Insights
• Exploring Possibilities & Understanding People

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Customer Acceptance & Review
• Customer Understanding
• Processing
• Product Knowledge

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Job Description

• To oversee all cash matters (e.g., Cash Consultant I and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements.

Qualifications

• NQF Level 5 in Banking, Finance, Business Management, or a related field.

Experience

• A minimum of 3–4 years’ branch banking experience is required, with solid knowledge of the bank’s laid-down policies and procedures relating to: teller and frontline operations, bulk cash handling and ATM operations
• Proven experience in supervising or leading a team within a cash-handling or teller environment is essential.
• Demonstrated ability to manage day-to-day team performance, including coaching, people development, performance management, and workforce planning.
• A working understanding of compliance, audit, and risk frameworks relevant to cash operations within a regulated financial services environment will be advantageous.
• Ability to motivate and guide a team to deliver excellent client experience while adhering to operational standards and mitigating risk.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Following Procedures
• Making Decisions
• Producing Output
• Providing Insights
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Retention
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Heart of Customer Experience
• Processing
• Product Knowledge (Consumer Banking)