CCC: Mail Distribution Agent at Sanlam Group

What will you do?

• The Retail Affluent (RA) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs. 
• As a company we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

What will make you successful in this role?
Output/Core Tasks:

• Processing of incoming correspondence
• Handling of exceptions
• Policy identification
• Refer mail to the correct business areas

Role Requirements:
Qualifications:

• Matric/Grade 12
• Relevant business degree/diploma from a well-recognised institution will be an advantage.  

Knowledge and Experience: 

• A minimum of 1 year working experience in an administrative role. 
• Ability to communicate in English, Afrikaans and (an African Language would be to your advantage. 
• Must have working knowledge regarding the use of computers (computer literacy. 

Competencies:

• Communication skills 
• Client Service
• Accuracy
• Identifying and problem solving
• Computer literate

Qualification and Experience

• Grade 12
• Knowledge and Skills
• Record keeping; filing and maintenance of databases
• Data Collection and processing of transactions
• Reporting and Administration
• Quality; compliance and accreditation
• Business Process
• Services knowledge

Personal Attributes

• Communicates effectively - Contributing dependently
• Demonstrates self-awareness - Contributing dependently
• Plans and aligns - Contributing dependently
• Optimises work processes - Contributing dependently

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently