Center Clerk - Operations (Small Package) at UPS

Job Summary

The Small Package Operations center clerk is responsible for monitoring and controlling the ground operations. To ensure that customer’s requirements are adhered to efficiently and courteously, whilst maintaining network standards and keeping costs to a minimum as stipulated in the budged.

Key Accountabilities

• Management Reporting - Continuous, accurate and timeous reporting on issues regarding performance levels, network standards and areas of concern. Interpreting and utilizing results to motivate and improve levels of performance.
• Maintaining network standard - Maintain exemplary network standards within UPS policy, with reference to collections, deliveries, manifesting and delivery details. To ensure maximum customer service is provided.
• Security - Upholding strict, effective security procedures to ensure our existing and future customers can safely utilize our service.
• Supporting all operations processes in the station to ensure the highest performance when and where required by the business.
• To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs.
• Liaise with customers, service centers, management and staff verbally as well as in writing, thus increasing efficiency within own operating areas.

Job Specific Skills & Qualification Required

• Matric / Grade 12
• South African residency is a must
• Valid driver License and own transport
• PC Literate and systems knowledge
• Ability to plan, organize, control and lead
• 2 years proven operations Experience
• Ability to work shift – night and weekends
• Ability to work well under pressure and independently
• Excellent leadership and interpersonal skills
• Strong customer orientation / Excellent communication skills
• Self-motivated