Central Reservations Agent - Centurion at ANEW Hotels & Resorts

ANEW Hotels & Resorts are looking for a Central Reservations Agent to provide guests with the best service and assistance during the booking process and maximise on the sales revenue for all hotels.
The successful candidate will be based in Gauteng, Centurion.

Minimum Requirements    

• Proficient in Opera
• 2 years experience as a Reservationist/Receptionist
• Tertiary qualification in Hospitality/Tourism would be an added advantage
• Excellent communication skills
• High level of customer care 
• High degree of self motivation and ambition

Duties and Responsibilities    

• Ensure quotation and queries and tended to within a timely manner, striving toward 1 hour turnaround time.
• Telephonic follows ups with potential bookers, resulting in at least 10 follows up a day.
• Convert at least 10 confirmed bookings per day.
• Maintain guest profiles by assisting with profile merges
• Tend to all direct social media queries received via freshworks system.
• Managing CRO telephone lines, ensuring that all incoming calls are answered within 3 rings.