Central Reservations Agent (Gauteng, Centurion) at ANEW Hotels & Resorts

Minimum Requirements

• Proficient in Opera
• 2 years experience as a Reservationist/Receptionist
• Tertiary qualification in Hospitality/Tourism would be an added advantage
• Excellent communication skills
• High level of customer care 
• High degree of self motivation and ambition

Duties and Responsibilities

• Ensure quotation and queries and tended to within a timely manner, striving toward 1 hour turnaround time.
• Telephonic follows ups with potential bookers, resulting in at least 10 follows up a day.
• Convert at least 20 confirmed bookings per day.
• Maintain guest profiles by assisting with profile merges.
• Managing CRO telephone lines, ensuring that all incoming calls are answered within 3 rings.