Change and Culture Coordinator - Midrand at Dis-Chem Pharmacies

Minimum Requirements…

Essential:

• Matric or equivalent Senior Certificate
• Degree in Communications, Business Management, Human Resource Management, or related field.
• Minimum of 2 – 4 years of experience in change management, internal communications, or a related role.
• Application of research methodology, quantitative and qualitative.

Advantage:

• Experience within a retail environment.

Job Specification...

Change Management Support

• Support the development, planning, and implementation of change initiatives, ensuring alignment with business objectives, organizational culture, and employee engagement plans.
• Assist in assessing change impacts, identifying key stakeholders, and developing tailored communication and training plans.
• Collaborate with cross-functional teams to implement change management frameworks, methodologies, and best practices.
• Monitor change adoption, gather feedback, and analyze data to refine plans and enhance overall effectiveness.
• Provide logistical and administrative support for change-related activities, including workshops, stakeholder meetings, and training sessions.

Communication Plans

• Prepare and implement internal communication plans to effectively support organizational change efforts, ensuring clarity, consistency, and alignment with company objectives.
• Craft compelling messaging tailored to different audiences, using various communication channels such as emails, intranet updates, town halls, and leadership briefings.
• Coordinate with key stakeholders to ensure communication materials effectively engage employees and reinforce essential change messages.
• Establish feedback mechanisms to evaluate communication effectiveness, gather employee feedback, and refine messaging methods or approach.
• Ensure all communications reflect the organization's culture, values, and objectives while promoting transparency and engagement.

Communication and Content

• Design engaging and impactful communication materials, including emails, newsletters, presentations, intranet updates, and video scripts, to effectively convey essential messages.
• Tailor content to different audiences, ensuring clarity, relevance, and alignment with organizational tone, voice, and branding guidelines.
• Collaborate with subject matter experts, leadership, and communication teams to translate complex information into clear, digestible content.
• Leverage storytelling techniques and visual elements to enhance message retention and employee engagement.
• Continuously assess content effectiveness through feedback, analytics, and best practices, refining materials to optimize impact.
• Ensure online or digital channels are utilised to communicate with our employees across the business.
• Design and deploy surveys and accurately monitor and track trends over time.

Retail-Specific Communication

• Ensure store-level employees receive clear, concise, and actionable information regarding organizational changes, tailored to the unique needs of frontline retail employees.
• Create and implement targeted communication plans to ensure change messages are effectively delivered and understood by retail employees at all levels.
• Collaborate with retail management teams to create and distribute communication materials that resonate with store staff, fostering engagement and understanding of change initiatives.
• Leverage multiple communication channels (e.g., digital signage, internal apps, in-store briefings) to reach retail employees and keep them informed and connected.

Engagement and Event Coordination

• Design, implement, and manage surveys, focus groups, and feedback sessions to gauge employee sentiment, change readiness, and overall engagement during organizational change initiatives.
• Plan and coordinate town halls, workshops, and engagement events to effectively communicate change initiatives and foster employee understanding and buy-in.
• Coordinate logistics, content, and speakers for events, ensuring seamless execution and alignment with change management objectives.
• Engage in two-way communication, encouraging employee participation, feedback, and connection with leadership.

Continuous Improvement and Reporting:

• Provide logistical and administrative support for change-related activities, including workshops, stakeholder meetings, and training sessions.
• Provide timeous and accurate reports as required and requested.
• Track and report on employee feedback trends, identifying areas of concern and opportunities for improvement throughout the change process.
• Monitor and evaluate training effectiveness through feedback, assessments, and performance metrics, adjusting as needed to optimize outcomes.
• Ensure continuous communication with employees, promoting transparency and reinforcing the value of their input in shaping the change journey.
• Measure the effectiveness of initiatives implemented through employee feedback, engagement metrics, and follow-up surveys, continuously improving future events.

Stakeholder Liaison:

• Collaborate closely with HR, Operations, and Leadership teams to design and drive effective change messaging, ensuring alignment across all levels of the organization.
• Foster strong relationships with key stakeholders to gather insights, address concerns, and ensure buy-in for change initiatives.
• Serve as a liaison between management and employees, facilitating open lines of communication and promoting transparency during change efforts.
• Support the identification and management of key stakeholders, ensuring that their needs and concerns are addressed throughout the change process.
• Engage with stakeholders in the Warehouses, Distribution Centres and Stores
• Coordinate and collaborate with Learning stakeholders to curate learning experiences
• Collaborate with HR and leadership teams to develop targeted feedback tools that capture both quantitative and qualitative data, ensuring a comprehensive understanding of employee perspectives

General:

• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.

Competencies...

Essential:

• Strong understanding of change management principles, project management platforms to support change processes and organizational behaviour, and communication best practices.
• Analytical thinking, problem-solving abilities, and decision-making skills to assess change impacts and drive effective solutions.
• Understanding of business operations, retail dynamics, and strategic priorities to align change efforts with organizational goals.
• Ability to craft clear, engaging, and persuasive messages tailored to diverse audiences. Strong written and verbal communication proficiency.
• Strong collaboration, empathy, and stakeholder management skills to build trust and facilitate smooth change adoption.
• Commitment to accuracy, attention to detail, and continuous improvement in all change-related communications and initiatives.
• Ability to work independently, prioritize tasks effectively, and maintain accountability in a fast-paced environment.
• Proficiency in digital communication tools, data analysis software, and online graphic design tools.

Special Conditions of Employment...

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport
• Occasional Traveling

Remuneration and Benefits...

• Marketed related salary
• Medical aid
• Provident fund
• Staff account