Change management Technology specialist at CHEP

About the job

• Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.

TECHNOLOGY SPECIALIST – Change Management specialist

Tech Savy, Project and Change management driven individual needed to take their career to a new level.

Position Purpose

• To support the COLT and GSAM projects in SA by assisting with new implementations, promoting the use of all applications, and ensuring the adoption of the tools across the country.
• To work with all stakeholders in Serialsation /Digitisation projects and co-ordinate activities within the supply chain to implement and monitor RAD devices.
• To develop appropriate training materials in collaboration with the Ops/Ops Admin Teams thereby ensuring efficiencies in the yard and administrative processes. To provide ongoing support, training, and document controls for the COLT and RAD processes.
• To report on the use and performance of the hardware and software and assist the team in troubleshooting any problems as well as report on the information derived from the applications,
• To manage the hardware used in the projects, the inventory of spares and plan for hardware replacements.
• To support the development teams by coordinating testing for bug-fixes and enhancements and sharing ideas for improvements.

Responsibilities

•  Primary focus is to drive the implementation of the COLT/Digitisation Programmes across the SA Service Centres
•  Support the adoption of CMA (Carrier Mobile Application) across SA
•  Work alongside the Sales/Asset Management Teams to drive myCHEP compliance
•  Develop and lead the change management and communication plan for COLT/Digitisation activities
•  Communicate with the IT team and facilitate resolution on Service Centre and Haulier (Carrier) issues
•  Communicate with Marketing to ensure the appropriate communications are delivered at the right times
•  Develop, create and deploy training materials, troubleshooting guides and Standard Operating Procedures to ensure the transition to COLT systems, based on Global standards
•  Be involved with the support teams for the daily issues being faced by the Service Centres and Hauliers deploying COLT, CMA and RAD and the resolution of those issues
•  Evaluate support requests raised by Customer Carriers, Service Centre Staff and Other Teams related to COLT and direct them to the appropriate system or person for resolution
•  Manage the multi-channel systems for Carriers, Service Centres and other teams to raise problems: Teams, e-mail, phone, ServiceNow
•  Stakeholder, Critical-to-Quality (CTQ) analysis to ensure customer satisfaction
•  Obtain and provide data and insights to the implementation teams in support of the COLT/Digitisation programmes
•  Monitor systems usage for fluctuations and provide useful insights to help resolve issues
•  Proactive communications to Customer Carriers or Service Centres when usage appears to be a problem
•  Proactive communications to COLT users when there are updates or changes to the systems
•  Track the issues raised and escalate when problems linger
•  Support in systems testing when there are bug fixes or new functionality releases
•  Manage hardware including new Tablets and Configuration thereof, Tablet Accessories, Forklift Mounts, Kiosks and Printers, Portals and Scanners
•  Plan for hardware replacements for CAPEX budgets
•  Maintain the Spares inventory

Experience

• Supply Chain experience
• Service Centre Procedures
• SAP
• Service Now
• IT background

Skills and Knowledge

•  Strong interpersonal, presentational, and networking skills
•  Strong analytical and technical skills – including negotiating, risk mitigation and problem resolution
•  Team player but able to work autonomously
•  Able to create multi modal training materials
•  Able to manage and maintain documentation in line with global standards
•  Experience with logistics and supply chain industries
•  Experience with working on multi stakeholder projects
•  Experience with working closely with CHEP IT