Change Manager at Telesure Investment Holdings (TIH)

Job Purpose

• Manage the project goals to ensure change initiatives within projects meet planned objectives timeously and in line with budget requirements. Coordinate change management activities and tasks that maximise employee adoption and usage to minimise resistance to the change initiative and contribute to organisation’s benefits realisation.

Responsibilities

Change Management

• Take responsibility for developing and delivering on change projects within an established change management plan and achieving outcomes for the organisation.

Client & Customer Management (Internal)

• Act as a business partner to important internal customers and manage relationships with them, while taking guidance from senior colleagues.
• Act as “subject matter expert” to whom operating staff can be referred to prior, during and after the implementation of a project.

Data Collection, Analysis & Reporting

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.
• Facilitate all HR related activities that will include change readiness assessments. Document the feedback from these assessments. Drive the Impact Assessment. Document operational issues identified by SME’s during the impact assessment. Obtain and document appropriate corrective action to address issues from SME’s. Conduct postimplementation reviews to validate the results of the change.

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments.

Document Management

• Create and ensure compliance with a company wide document management system.

Continuous Improvement

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Administration

• Produce, update and provide best practice support on complex MS documents, databases and other departmental systems, advising colleagues when needed, and using own expertise to help improve processes.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Business related degree/diploma (Essential)

Experience

• 3 or more years' experience working with change management practices (Essential); Operational experience in the Insurance sector (Advantageous); Project management experience (Advantageous).