Postbank is a bank by South Africans for South Africans and like all the other renowned commercial banks in the South African market, Postbank is all about serving the South African citizens and creating lasting value. The Bank’s core function is to provide cost-effective financial services to South Africans. It views itself as a banking and financial ser...
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Serve as the bridge and primary liaison between Customer, Project Management Office IT, Design and Channel Teams (Physical, Web, Mobile, Contact Centre, etc.).
Support the Channel and Design teams in aligning the channel strategy and execution to the overall Postbank business strategy.
Responsible for driving an omnichannel experience across all channels. Ensuring customers have a seamless experience across our banking channels.
Identify friction points in the customer experience and collaborate with the design team to refine solutions while gathering feedback from the channel team to embed continuous improvement.
Collaborate with product owners, channel owners, designers and IT to ensure alignment and timely delivery of channel initiatives (new features and enhancements) aligned to Postbank’s business objectives.
Work with the project office to develop business cases, business specifications, technical specifications and other artefacts to ensure the design and delivery of the highest quality banking channels.
Develop enablement materials to ensure channel teams understand and can effectively deploy new designs and digital solutions.
Guide initiatives beyond core delivery toward seamless adoption and integration by coordinating with downstream teams such as Training and, Marketing.
Coordinate between Postbank’s Risk & Compliance, Design and Channel team, ensuring that channel implementations comply with South African banking regulations.
Support the Channel and Design teams in maximising partnerships and specialist vendors to realise maximum benefits for Postbank.
Support channel and design teams to co-develop, track, and remediate against suitable joint performance metrics.
Present insights and recommendations to Postbank’s senior stakeholders on channel performance and improvement opportunities.
Qualifications and Experience
Bachelor’s degree in business administration, IT, finance, or a related field.
Postgraduate qualifications, e.g. MMDB, MBA, MSC will be advantageous
5+ years in banking/financial services, with experience in channel (e.g. digital transformation, channel strategy, digital banking, branch operations, etc.), process optimisation (streamlining workflows, reducing inefficiencies) and sales enablement
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