Chauffeur at Fairmont Hotels & Resorts

Job Description

Scope of Position 

• To do transfers for hotel guests when required
• Answer guest questions about Cape Town and surrounds as far as possible.
• To do administrative driving for the hotel as instructed

Pipeline Level:

• Manager of Self

Levels of accountability:

• The Hotel Chauffeurs report directly to the Front of House Supervisors /Assistant Front of House Managers and in their absence to the House Managers.

Levels of responsibility:

• Responsible for self

Competencies:

• Quality Orientation
• Planning and Organising
• Meeting or Exceeding Customer Expectations
• Coping with Pressures and Setbacks
• Networking and Connecting with People

MAIN RESPONSIBILITES

Financial: Satisfied Shareholders:

• Controlling the personal chauffeurs' floats
• Retaining receipts of any costs incurred to be presented to Accounts
• Filling the tanks of both cars with unleaded petrol at the Caltex Petrol Station on Buitengracht Street in Tamboerskloof
• Ensuring all transfers are charged to the correct accounts

Customer Service: Delighted Customers:

• Ensuring all details about the transfers are correct (guest names, times of transfers, amount of guests in the car, destination, time of transfers, information pertinent to the guest obtainable from Fidelio and/or guest liaison
• Providing guests with the correct personal contact details and/or the contact details for Marine Taxi
• Ensuring to be on time for every guest transfer, contacting the airport for flight arrival times in case of an airport transfer.
• Ensuring all extras in the car are readily available to the guest, including newspapers, CDs, water
• Ensuring the cars are always clean and tidy, using Wash works in the Waterfront for the valet service of the cars
• Ensuring all booked transfers will be done — informing the manager on duty should any double-bookings are made in order for the manager to make alternative arrangement.

Processes: Effective Processes:

• Daily car checks before and after every shift using the checklist provided by the hotel
• Reporting any discrepancies on the checklist
• Sharing any information about the guest with the guest liaisons in order for them to add this information to the guest profile in Fidelio
• Keeping an accurate log book in both cars
• Administrative driving includes the following :
• Laundry for housekeeping
• Banking for Accounts
• General purchases
• Guest supplies purchases
• Post Office collections and drop-offs for Procurement
• Errands for Sales and Marketing

Learning and Growth: Motivated and Prepared Workforce:

• Assisting of GL's whenever necessary
• Sharing any information about the guest with the guest liaisons in order for them to add this information to the guest profile in Fidelio

General knowledge and responsibilities

• Has a thorough knowledge of the hotel and all services provided to the guest
• Maintains the high standard of service, appearance and social skills set according to the company policy
• Works in harmony with all departments and employees, is willing to assist others if and when required,
• Attends all training workshops as and when required
• Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position

Qualifications

• Grade 12 or equivalent,
• PDP licence
• Extensive knowledge on Cape Town and the surrounds
• Experience in the Front of House of the hospitality industry,
• Proficiency in English (Verbal, Written, Reading),
• Demonstrated experience using:
• Fidelio Opera Property Management System
• Microsoft Office Suite to at least Intermediate level
• Fidelio Micros food and beverage system
• Superior Customer Service and Liaison skills
• Above average problem solving skills,
• Above average ab ty to communicate at all levels of the organisation