Claim Assessor Intern at Lesaka Technologies

Job Purpose

• The successful candidate will be responsible for ensuring that all claims are handled efficiently and that payment for valid claims are made to the claimant timeously. Involved in managing a claim from beginning through to settlement.

Key requirements of the role - Knowledge and experience

• Tertiary qualification 
• 1-2 Administration experience 
• Other insurance related qualifications

Responsibilities and KRA's The incumbent is expected to

• Assess validity of all claims within EasyPay Insurance
• Evaluate claims and determine requirements
• Process new insurance claims notifications
• Collect accurate information and documents to proceed with a claim
• Analyse claims submitted;
• Monitor the progress of a claim
• Keep accurate records of all claims assessed in accordance with departmental procedures.
• Ensure fair settlement of a valid claim
• Assist claimants on how to proceed with the claim
• Build relationships with internal and external clients
• Ensure customers are treated fairly and that the customers receive excellent service in accordance with industry and company guidelines
• Handle any complaints associated with a claim
• Adhere to industry regulations and customer quality Treating Customers Fairly
• Follow up on outstanding claims

Key competencies

• Detail orientation
• Windows
• Computer literate
• Email etiquette
• Data capturing
• Ccommunication skills
• Handle pressure
• Work independently
• Team member
• Conflict handing
• Empathy
• Flexible
• Change agent
• Solutions orientated
• Analytical thinker
• Extra hours
• r Bilingual
• r Training
• Organising
• Numeracy
• Interpersonal skills
• Decision making

Communication

External

• Customers
• Channels and partners

Internal

• Team members
• Supervisor
• Managers
• Exco members
• Call Centre
• Sales

 Closing Date 20 February 2026