Claims Administrator - Newlands, Western Cape at PSG Konsult Ltd

Responsibilities:

• Liaising with Clients with regards to Claim requirements
• Checking of Cover vs Claim and checking Merits accordingly
• Register and Manage Claims on Broker Admin platforms and Direct
• Continual feedback to clients via Telephone, Emails and WhatsApp’s as per client preference and work with a sense of urgency to always expedite closure
• Building of strong relations with colleagues and ensuring adherence to all processes
• Record keeping on the CRM system

Skill sets required:

• Grade 12/ Matric
• Successfully completed NQF Level 4 – full qualification (short-term insurance) as set by regulation.
• DOFA confirmation from FSCA.
• 3 years claims experience in short term insurance
• Computer Literate (MS Outlook, Excel, Word)
• RE 5 Examination (Representatives)
• CPD compliant
• Good people and communication skills.
• Results and detail orientated.
• High stress tolerance and resilience.
• Passion for adding value to clients through superior service levels
• Willing to work overtime when required
• Strong IT and Product knowledge