Claims Administrator at PSG Konsult Ltd

Job description:

• This role is for a Commercial Claims Administrator. The candidate will be responsible to provide administrative assistance and support on the personal and commercial claims.

Responsibilities:

• Liaising and providing feedback to clients of claim progress
• Handling client queries
• Claims Management: the daily claims process from capturing received claims to processing and closing claim.
• Validating the claims (consultant must first check if the claim falls within the policy parameters)
• Register and Manage Claims on Broker Admin platforms and Direct
• Continual feedback to clients via Telephone, Emails and WhatsApp’s as per client preference and work with a sense of urgency to always expedite closure
• Building of strong relations with colleagues and ensuring adherence to all processes
• Record keeping on the CRM system

Minimum Requirements:

• Grade 12
• NQF Level 4 Short-term insurance (150 Credits)
• Valid RE5 Certificate
• DOFA confirmation from FSCA 
• 5 years commercial and personal lines claims experience in short term insurance
• Computer Literate (MS Outlook, Excel, Word)

Competencies Required:

• Team player
• Good people and communication skills
• Results and detail orientated
• High stress tolerance and resilience
• Proactive and able to work independently

Closing date:  02-Jun-2026