Claims Handler: Motor Liability at Santam Insurance

What will you do?
Santam Specialist Claims Services has a position available for a CLAIMS HANDLER who will be based in BELLVILLE, GLACIER BUILDING.

The position requires the skills of a dynamic individual who has experience in Short Term Insurance, specifically in a Legal, Claims environment, as well as being fully competent in the third party indemnification process.

The Internal Santam Claims Handler is responsible for managing a portfolio of insured recovery and indemnity claims end to end, including Santam, OB and Brolink (underwritten by Santam) claims. The individual will be responsible for ensuring correct settlement application on these claims as well as the requisite financial transactions associated therewith.  The Internal Santam Claims Handler will also be responsible for managing the relationships between claims support specialists of OB and Brolink (underwritten by Santam) respectively.  

What will make you successful in this role?

• Liaising with claims specialists of the underwriters forming part of the Santam Internal Claims agreement and ensuring the correct claims are linked 
• Conducting detailed investigation on the merits and quantum to establish negligence
• Attending to escalations from other insurers and client queries where necessary
• Negotiation of settlement with third party insurers
• Closure of claims.

Qualifications and Experience

• Matric
• 3-5 years short-term insurance experience
• Additional short-term insurance-related qualifications will be an advantage.
• Diary management
• Comprehensive short-term procedural and practice knowledge (especially related to Motor Vehicle Accidents)
• Comprehensive policy knowledge
• Comprehensive applicable legislative knowledge as well as the law of evidence and principles in law (e.g., law of apportionment of damages)
• Technical knowledge of the Santam processes.

Knowledge and Skills

• Working with people
• Client centric orientation
• Adapting and responding to change
• Attention to detail and accuracy
• Deciding and Initiating action
• Performance under pressure
• Planning and organizing
• Problem solving
• Negotiating and getting agreement
• Verbal Communication