Claims Negotiator - Non Motor ( Echelon) at Santam Insurance

The Claims Handler is responsible for coordinating and overseeing, managing, negotiation and settlement of the claim and is accountable for the finalisation of the claim end-to-end. This position entails ensuring client satisfaction and general administrative duties.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

•  Providing advice on lodging a claim and the processes involved.
•  Processing new insurance claims notifications.
•  Collecting accurate information and documents to proceed with a claim.
•  Providing guidance to brokers /policyholders on how to proceed with the claim.
•  Contacting suppliers from a network of approved professionals and arranging for them to repair/replace policyholder's property.
•  Monitoring the progress of a claim.
•  Identify and notify management of potentially fraudulent claims.
•  Negotiating claim settlements and ensure fair settlement of a valid claim.
•  Build relationships with loss adjusters, brokers, suppliers and other legal/claims professionals.
•  Involvement in loss adjusting activities and in legal discussions relating to settlement and inform the Recoveries Department of possible legal recovery of monies paid out.
•  Liaise with brokers, administrators, underwriting and other relevant parties to the claims process, building a strong and effective professional relationship.
•  Handling and resolving complaints and difficult claims.
•  Acting at all times in the best interests of the Company, and within the framework of the FAIS Act 37 of 2005.
•  Ensuring that your qualifications are kept current in terms of the FAIS Continuous Professional Development framework.
•  Acting at all times within the framework of the FSB Treating Customers Fairly Policy.

QUALIFICATIONS AND EXPERIENCE

 Matric

•  Minimum of 5 years within the claims environment

 RE

•  Minimum of 60 FAIS Credits

SKILLS AND KNOWLEGDE

•  Fully Computer Literate (MS Excel & MS Word)
•  Understanding of the claims process
•  Excellent written and verbal communication skills
•  Excellent negotiation skills 

COMPETENCIES

•  Team Player
•  Analytical thinking 
•  Commercially orientated
•  Information seeking
•  Assertive 
•  Initiative 
•  Flexibility 
•  Customer Service Orientation
•  Add working under pressure and deadlines