Claims Reporting and Salvage Manager at Santam Insurance

WHAT WILL YOU DO?

• The successful candidate will be responsible for managing all claims reporting and salvage activities for Outsourced Business / Tailored Claims Solutions binder holders operating under a Santam mandate.
• The role focuses on CAT reporting, monthly and ad-hoc claims reporting, motor and non-motor salvage coordination, and recovered stolen vehicle processes.
• The position acts as the primary liaison between binder holders, Santam internal stakeholders, procurement, and approved salvage service providers, ensuring accurate, timely reporting, effective salvage turnaround times, compliance to mandates, and strong stakeholder relationships. 

WHAT WILL MAKE YOU SUCCESSFUL

• CAT Reporting: Manage all catastrophe (CAT) reporting for Outsourced Business. Communicate newly issued CAT codes to all binder holders, obtain monthly CAT reports from binder holders, consolidate data into a single outsourced business CAT report, and distribute to relevant Santam stakeholders. Provide increased frequency reporting during large CAT events as required.
• Monthly Claims Reporting: Obtain monthly claims data from binder holders, Santam stakeholders, and salvage service providers. Compile consolidated outsourced business claims reports and provide ad-hoc claims data as required by the business.
• Reporting Enablement and Training: Define reporting requirements, provide reporting guidance, and deliver reporting training to new and existing binder holders during onboarding and ongoing engagements.
• Motor Salvage Management: Act as liaison between binder holders, Santam OB Claims, Santam salvage department and approved external motor salvage dealers. Support data accuracy, manage outstanding salvage and documentation, reduce turnaround times on salvage sales, and ensure effective motor salvage reporting.
• Non-Motor Salvage Management: Work closely with Santam Procurement to ensure binder holders are aware of and utilise only Santam-approved non-motor salvage providers. Ensure binder holders maintain compliant salvage registers and provide required non-motor salvage reporting.
• Recovered Stolen Vehicles: Act as liaison officer between binder holders and Santam for all recovered stolen vehicle queries, assistance, coordination, and reporting in line with approved SOPs.
• Stakeholder Engagement: Build and maintain strong working relationships with binder holders, Santam internal teams, procurement, salvage suppliers, and other service providers.
• Automation and Innovation: Support and drive reporting automation initiatives, including the use of AI and advanced reporting tools, to improve data quality, efficiency, and insight.
• Compliance and Governance: Ensure adherence to Santam mandates, service level agreements, policies, regulatory requirements, and reporting standards.
• Travel and Onsite Support: Conduct periodic onsite visits to binder holders and service providers for onboarding, reporting training, relationship management, and operational support.
• SAICB point of contact.
• Other ad-hoc Claims reporting and salvage duties as required by business needs.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 (Matric).
• Relevant insurance-related qualification (advantageous).
• 5–7 years’ experience within a short-term insurance claims environment (motor and non-motor).
• Proven experience in claims reporting, data analysis, and stakeholder reporting.
• Sound knowledge of outsourced / binder holder claims environments and mandates.
• Experience in motor and non-motor salvage processes.
• Advanced computer literacy (MS Excel, PowerPoint, Word).
• Experience with reporting automation, data analytics, or AI-driven reporting tools will be a significant advantage.
• Willingness and ability to travel locally.

SKILLS & COMPETENCIES

• Strong analytical and reporting skills.
• Excellent written and verbal communication skills.
• Stakeholder and relationship management.
• High attention to detail and data accuracy.
• Ability to interpret and consolidate complex datasets.
• Project and time management skills.
• Problem-solving and decision-making capability.
• Ability to work independently and under pressure.
• Facilitation and training skills.
• Influencing and negotiation skills.

KNOWLEDGE

• Short-term insurance claims processes (motor and non-motor).
• CAT event management and reporting.
• Motor and non-motor salvage frameworks and service provider management.
• Recovered stolen vehicle processes and reporting.
• Outsourced Business / Binder Holder mandates.
• Claims data governance and reporting standards.
• Santam systems and claims value chain (advantageous).
• Basic understanding of automation, data analytics, and AI in reporting.

COMPETENCIES

• Client Focus
• Commercial Orientation
• Driving Results
• Decision Making
• Continuous Learning
• Change Enablement
• Collaboration and Relationship Building
• Emotional Intelligence
• Quality and Risk Awareness