Claims Service Consultant: Off Platform at Santam Insurance

WHAT WILL YOU DO?

• The Off Platform CSC is responsible for the registration of new claims. This position entails ensuring accurate registration of claims within the agreed service level agreement and general administrative duties as required.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Register claims within agreed service level agreements.
• Ensure accuracy of data captured on Santam and Broker systems.
• Ensure that claims are registered against the correct policy section based on the information provided.
• Liaise with brokers.  
• Correction of errors/data that are identified on claims already registered.
• Upload claim documents to document storage.
• Generate documents from broker system where required.
• Schedule claims to Desktop team (if necessary).

QUALIFICATIONS AND EXPERIENCE

• Grade 12 certificate
• Computer Literate (MS Office package:  Word, Excel, PowerPoint, Internet)
• 5-7 years claims services experience in short-term insurance (personal & commercial lines).
• Strong client service orientation
• Ability to work under pressure
• Accurate and fast typing abilities
• Strong knowledge of claims processes, and insurance products Completed Santam policy training successfully (personal & commercial lines).

KNOWLEDGE AND SKILLS

• Analytical thinking 
• Information seeking 
• Drive for results
• Organisational commitment 
• Teamwork and cooperation/collaboration
• Customer service orientation
• Claims management systems (e.g., Legacy system(main frame), JDE, Santam systems).
• Client-focused with strong relationship-building capabilities.

PERSONAL ATTRIBUTES

• Analytical thinking
• Information seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation
• Detail Orientated
• Influencing/ gaining commitment