Active Jobs at Santam Insurance

WHAT WILL YOU DO?

• The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Receiving instruction from Claims Service Consultant (appraisal notes & docs).
• Checking completion and correctness of document and policy conditions.
• Planning routes for claims, make arrangements and contact client.
• Identifying what is required and outstanding from client.
• Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
• Assessing risk to provide recommendations to underwriting.
• Appointing specialist resources if required.
• Interacting with the police, weather bureau etc. to assess merit.
• Comparing information collected to the policy requirements and claim details presented.
• Determining equivalent replacement and determine risk.
• Deciding and negotiating on replacement/cash/claims card.
• Authorizing repairs/cash settlement.
• Writing Claims Report and updating the central claims file.
• Handle and resolve clients/brokers complaints in a timely and fair manner.
• Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
• Ensuring effective and continuous communication with all stakeholders.

QUALIFICATIONS AND EXPERIENCE

• Matric (Grade 12) with Mathematics
• Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
• Certified Fraud Examiner qualification advantageous
• Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
• OR
• Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)

KNOWLEDGE AND SKILLS

• All relevant product training completed
• Familiar with IM external systems
• Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
• Ability to do investigations on buildings, its contents and fire

PERSONAL ATTRIBUTES

• Analytical thinking
• Information seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation

go to method of application »

WHAT WILL YOU DO?

• The Off Platform CSC is responsible for the registration of new claims. This position entails ensuring accurate registration of claims within the agreed service level agreement and general administrative duties as required.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Register claims within agreed service level agreements.
• Ensure accuracy of data captured on Santam and Broker systems.
• Ensure that claims are registered against the correct policy section based on the information provided.
• Liaise with brokers.  
• Correction of errors/data that are identified on claims already registered.
• Upload claim documents to document storage.
• Generate documents from broker system where required.
• Schedule claims to Desktop team (if necessary).

QUALIFICATIONS AND EXPERIENCE

• Grade 12 certificate
• Computer Literate (MS Office package:  Word, Excel, PowerPoint, Internet)
• 5-7 years claims services experience in short-term insurance (personal & commercial lines).
• Strong client service orientation
• Ability to work under pressure
• Accurate and fast typing abilities
• Strong knowledge of claims processes, and insurance products Completed Santam policy training successfully (personal & commercial lines).

KNOWLEDGE AND SKILLS

• Analytical thinking 
• Information seeking 
• Drive for results
• Organisational commitment 
• Teamwork and cooperation/collaboration
• Customer service orientation
• Claims management systems (e.g., Legacy system(main frame), JDE, Santam systems).
• Client-focused with strong relationship-building capabilities.

PERSONAL ATTRIBUTES

• Analytical thinking
• Information seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation
• Detail Orientated
• Influencing/ gaining commitment

go to method of application »

The role

• This exciting opportunity is available in our Corporate Communications Department at Head Office in Cape Town to fulfil a vacancy for temporary opportunity for an Events Co-Ordinator for a period of 6 months. 
• We require the skills of an individual who has a passion for events management on a national and regional level.

What will make you successful in this role?

• Complete coordination and management of all events
• Post event feedback surveys
• Budget management for the event
• Brand awareness and visibility
• Taking briefs from internal clients & stakeholders
• Liaising with various suppliers - venues, technical, gifting, caterers, décor etc
• Briefing the Design Hub on all creative elements for events – invitations, menus, nametags

Qualification and experience

• Matric
• Diploma in Events / PR / Marketing / Communications is highly desirable
• 10 years + experience in Events Coordination or a similar role

Knowledge

• Computer literate (MS Office package)
• Excellent project management skills
• Solid understanding of events processes, protocol and legalities

Skills

• Organizational skills
• Budget management skills
• Excel
• Powerpoint
• People skills
• Time management
• Communication skills
• Team player

Competencies

• Attention to detail
• Being Resilient
• Collaborates
• Drives Results
• Customer Focus
• Cultivates Innovation
• Communication
• Accountability /Time management